Jessica Woods

• Manged both salaried as well as teamster union employees.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained new drivers to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.

Safely and efficiently delivered customer packages while providing top notch customer service.

• Used hand-held scanners and physical logs to accurately track item movements.
• Assembled, sealed and loaded packages into correct trucks.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Followed verbal and written instructions to properly move and ship products.