Jessica Woody
Ware Shoals,South Carolina
Summary
Detail-oriented Claims Operations Assistant knowledgeable about auto claims. Talent for administrative and group support along with handling various types of tasks with an efficient and hardworking mindset. Offering over 5 years of experience in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Claims Operations Assistant
Allstate
Greenville, SC
04.2019 - Current
- Complete file claim documentation, including importing, assigning, and customizing documents to appropriate claim files
- Use critical analysis to sort and assign claims for department representatives
- Issue claims update letters to customers in a timely manner
- Respond to customers promptly and accurately
- Assist in processing claim reports/payment requests in accordance with agency procedures and guidelines
- Process deductible payments to the insured
- Assist in managing incoming emails and telephone calls related to claims matters
Customer Service Representatives
Verizon Wireless
Greenville, SC
08.2018 - 03.2019
- Handled an average of 32 inbound calls regarding customer inquiries including questions, escalations, and general information
- Secured payment or made financial arrangements
- Provided bill explanation and account analysis including correcting billing errors
- Supported multiple interaction types including voice, SMS, email, and webchat
- Maintained scheduled callbacks and follow ups
- Documented and recorded all calls, tasks, and appointments
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Caregiver Relief /Direct Care Support
Laurens Board Of Special Needs And Disabilities
Laurens, SC
11.2015 - 07.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Internship Student
Greenwood Obstetrics and Gynecology
Greenwood, SC
09.2017 - 12.2017
- Assisted with processing and tracking insurance claims
- Achieved management recognition by designing and implementing new HIPAA and OSHA forms and policies for the practice.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Bachelor of Science - Business Administration, Healthcare Management
Lander University
Greenwood, SC12.2017
Skills
- Excellent Communication
- Data Entry
- Organization and Time Management
- Multitasking Abilities
- Flexible and Adaptable
- Microsoft Office
- Customer Service
- Understanding of medical terms
Timeline
Claims Operations Assistant
Allstate
04.2019 - Current
Customer Service Representatives
Verizon Wireless
08.2018 - 03.2019
Internship Student
Greenwood Obstetrics and Gynecology
09.2017 - 12.2017
Caregiver Relief /Direct Care Support
Laurens Board Of Special Needs And Disabilities
11.2015 - 07.2018
Bachelor of Science - Business Administration, Healthcare Management
Lander University
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