Jessica Wulf
Cheektowaga,NY
Summary
Pragmatic professional with solid experience in a leadership role. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in customer service relations and uses an empathic approach to problem solving. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Western New York BloodCare
3 2021 - Current
- Maintain control of diverse business operations under patient engagement, primarily in a clinical setting
- Secure functionality of patient engagement and drive quality and sustainable growth
- Provide social worker services for patients and families at Western New York BloodCare
- Lead employees to encourage maximum performance and dedication
- Oversee the daily management of social work, reception, marketing, and chapter services; ensuring the operations are smooth and efficient
- Network with local, regional, and national organizations as indicated by patient engagement needs
- Collaborate with comprehensive care team and work with medical team to address and assist patient’s total psychosocial milieu
- Played a critical role in EMR implementation; including due diligence processes, integration planning, and execution efforts to ensure seamless transitions.
Social Worker, Supervisor
06.2017 - Current
- Provide psychosocial assessments, resources, and care to children and adults with bleeding and clotting disorders
- Develop and administer psychosocial assessments to patients and families and better understand their medical, financial, and social stressors
- Work with a multidisciplinary team to provide comprehensive care to patients and families
- Coordinate and participate in quality improvement initiatives to review and upgrade different processes in patient care
- Supervise, hire, and support medical receptionist staff
- Supervise and support our chapter with event planning, outreach, and education for patients and families
Social Worker
Absolut Care of Aurora Park
09.2016 - 06.2017
- Provide a variety of services to 82 residents with dementia in a long-term care setting
- Conduct MDS 3.0 assessments daily, by assessing mood, behavior, and cognition
- Provide support, education, and coordinate care with family members and guardians
- Facilitate interdisciplinary team meetings to promote continuity of care
- Develop care plans that focuses on the all-around care of individuals
QIDP/Clinical Site Supervisor
Opportunities Unlimited of Niagara
09.2015 - 06.2016
- Coordinate residential services and program for 11 individuals with intellectual disabilities in intermediate care facility
- Develop individualized plans for each individual by conducting assessments, synthesizing clinical assessments, and summarizing programs
- Supervise, train, and in-service direct care support staff that work in the home
- Develop and implement programs, active programming, and objectives
- Facilitate meetings with families, individuals, and multidisciplinary teams.
Intern
UB Neurology Jacobs Neurological Institute
05.2015 - 09.2015
- Provided case management and referral services to patients
- Coordinated care and worked alongside healthcare professionals
- Developed in depth reference book for local resources and services
- Established an understanding of the Medicare and Medicaid systems
- Developed an understanding of receiving and maintaining disability benefits
- Wrote several grants for fundraising funds and applied for donation requests
Direct Care
Opportunities Unlimited of Niagara
01.2014 - 09.2015
- Provide residential care to individuals with various Developmental Disabilities
- Received certifications in: CPR, SCIP-R, and defensive driving
- Complete daily documentation
- Engage in active treatment and enriching activities
- Routinely administered medication.
Social Worker
Greenfield's Health and Rehabilitation Center
01.2012 - 09.2014
- Responsible for 82 residents in long term care setting
- Conduct MDS 3.0 assessments with residents daily
- Assess mood, behavior, and cognition of residents
- Participate in interdisciplinary team meetings including Plan of Care, BMARC, etc
- Assisted in linking residents to services and equipment for returning to the community, in 120 bed long term care and rehabilitation facility
- Coordinated discharge planning, initiated home health services and ordered medical equipment
- Developed and updated care and behavior modification plans
- Updated charts and conducted MDS 3.0 assessments daily
- Routinely assessed residents’ mood and cognition by administering mini mental status exams and depression scales
Social Services Director
O’brien Memorial Healthcare Center
08.2011 - 01.2012
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Preserved and prepared reports and treatment records.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Organized clinical documentation, treatment plans and referrals.
- Provided ongoing counseling to help patients deal with conditions and processes
Community Psychiatric Supportive Treatment Specialist
Recovery Resources
11.2010 - 08.2011
- Provided over 75 clients with mental health services through case management
- Facilitated numerous groups, including Partial Hospitalization Program and Wellness Self-Management
- Provided individual counseling to clients
- Assisted in linking clients to various agencies in Cleveland, OH
- Completed daily documentation, along with routine individual and group supervision
Education
Master’s - social work
University at Buffalo
Buffalo, New YorkBachelor of Liberal Arts - Social Sciences, Social Work
Cleveland State University
Cleveland, OhioSkills
Operations oversight
undefinedCertification
Online Mini MBA Certificate Program- University at Buffalo
Accomplishments
- Collaborated with University at Buffalo in the development of our WNY BloodCare Interprofessional Student Team Experiential Rotations (WISTER), Health Mentors Program, and Innovation Sprint.
- Co-recipient of the 2022 National Bleeding Disorders Foundation Nursing Excellence Fellowship award. This was an interprofessional effort to research and report on mental health and women with hemophilia.
- Lead a team through the process of choosing and implementing a new EHR within a health organization. This included using a skillset from LSS and presenting to board of directors routinely for approvals and project updates.
- LSSGB certified 2023
Research and Publications
- 2022 National Hemophilia Foundation Nursing Excellence Fellowship Awardee: Multidisciplinary collaboration research project- "Women with Hemophilia: An exploration of anxiety and depression as experienced during the time of family planning throughout the extended postpartum period.
- Health Mentors Program: An Academic-Practice Collaboration to Educate Health Profession Students on Bleeding and Clotting Disorders
Catherine Mann, EdD, RN, CNS, SUNY Buffalo; Jessica Kruger, PhD, MCHES, SUNY Buffalo; Jessica Wulf, LMSW, Western New York Bloodcare
- Harmony in Hematology: Interprofessional Strategies for Educating Students about Bleeding and Clotting Disorders Jessica S. Kruger, PhD, MCHES, University at Buffalo School of Public Health and Health Professions, Jessica Wulf, LMSW, Western New York BloodCare, Catherine M. Mann, EdD, RN, CNS, CNE, University at Buffalo School of Nursing
Timeline
Online Mini MBA Certificate Program- University at Buffalo
04-2022
Social Worker, Supervisor
06.2017 - Current
Social Worker
Absolut Care of Aurora Park
09.2016 - 06.2017
QIDP/Clinical Site Supervisor
Opportunities Unlimited of Niagara
09.2015 - 06.2016
Intern
UB Neurology Jacobs Neurological Institute
05.2015 - 09.2015
Direct Care
Opportunities Unlimited of Niagara
01.2014 - 09.2015
Social Worker
Greenfield's Health and Rehabilitation Center
01.2012 - 09.2014
Social Services Director
O’brien Memorial Healthcare Center
08.2011 - 01.2012
Community Psychiatric Supportive Treatment Specialist
Recovery Resources
11.2010 - 08.2011
Chief Operating Officer
Western New York BloodCare
3 2021 - Current
Master’s - social work
University at Buffalo
Bachelor of Liberal Arts - Social Sciences, Social Work
Cleveland State University
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