Jessica Yates
Jenks,US
Summary
Results-driven expert with a solid background in high-pressure environments, known for significantly improving customer satisfaction. Proficient in insurance product knowledge and adept at resolving conflicts, leveraging self-motivation to achieve organizational goals.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Insurance Agent
Allstate
Jenks, Oklahoma
11.2025 - Current
- Assessed Clients needs and reccomened approp insurance products.
- Explained coverage thoroughly and maintained good report with each client.
- Focused on customer service while maintaining organized records and processes.
- Ensured compliance with state regulations and company standards.
Human Resource Director
City of Tahlequah
06.2014 - 07.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Constructed a pay scale analysis, presented the proposal to the council, and implemented a new pay scale that brought our municipality up to a competitive compensation plan.
Education
BBA - Business Administration And Management
Northeastern State University
Tahlequah, OK05-2013
Skills
- Insurance product knowledge
- Customer service
- Attention to detail
- Problem solving
- Goal-oriented
- Written and verbal communication
Certification
Property and Casualty Producer License
Personal Information
Timeline
Insurance Agent
Allstate
11.2025 - Current
Human Resource Director
City of Tahlequah
06.2014 - 07.2019
BBA - Business Administration And Management
Northeastern State University