Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Jessica Young

Tooele,UT

Summary

I’m a reliable, experienced professional with nearly ten years of experience in customer service, fraud prevention, retention, and banking operations. Most of my career has been with Discover, where I dealt with sensitive issues such as fraud, levies, and disputes. I’ve also worked in customer retention and fast-paced physical jobs, so I know how to focus and get things done. I’m seeking a remote role where I can grow, earn more, and contribute to meaningful work.

Overview

12
12
years of professional experience

Work History

Levy Processor

Discover Bank
06.2022 - Current
  • - Review and process government levies, garnishments, and other legal documents.
  • - Maintain accurate and confidential records according to policy.
  • - Work independently and manage time effectively in a fully remote setting.
  • Remote

Customer Retention Specialist

CreditRepair.com
01.2021 - 01.2022
  • - Helped customers understand credit services and addressed concerns to reduce cancellations.
  • - De-escalated complaints and improved customer satisfaction during retention calls.
  • - Managed call volume and met retention goals in a fast-paced environment.
  • Remote

Overnight Shelf Stocker

Macey's
01.2020 - 01.2021
  • - Restocked inventory, organized aisles, and set up shelves for the next day.
  • - Efficiently completed overnight shifts while working independently.
  • - Supported the team during busy seasons with flexibility and reliability.

Credit Card Fraud Specialist

Discover Financial Services
01.2014 - 01.2020
  • - Investigated suspicious activity and stopped fraudulent charges.
  • - Reviewed account behavior, verified identity, and acted quickly.
  • - Educated cardholders on fraud protection and handled high-stress situations calmly.
  • - Used internal tools and systems to document findings and support resolution teams.
  • Remote/In Office

Education

High School Diploma - undefined

Hunter High School
West Valley City, UT

Skills

  • Fraud Prevention and Risk Review
  • Customer Service and Retention
  • Levy Processing
  • Dispute Resolution
  • Remote Work Tools (CRM, Slack, Teams)
  • High-Volume Workflows
  • De-escalation and Problem Solving
  • Adaptability and Task Ownership

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Levy Processor

Discover Bank
06.2022 - Current

Customer Retention Specialist

CreditRepair.com
01.2021 - 01.2022

Overnight Shelf Stocker

Macey's
01.2020 - 01.2021

Credit Card Fraud Specialist

Discover Financial Services
01.2014 - 01.2020

High School Diploma - undefined

Hunter High School

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Jessica Young