Jessica Young-Richardson
Mobile,AL
Summary
Result-oriented professional with excellent experience in business development and customer service, achieving high client retention and satisfaction.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Self-employed
01.2008 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on different styles
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated high level of customer service to increase retention and satisfaction.
Store Manager
Payless Shoe Source
10.2018 - 05.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Sales Associate/Assistant Department Manager
JCPenney
11.2014 - 11.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Science Management
Faulkner University
Montgomery, AL03.2023
Bachelor of Arts - Business Administration
Faulkner University
Montgomery, AL05.2021
Cosmetology Certificate With A AOT in Business - Cosmetology
Bishop State Community College
Mobile, AL05.2010
Skills
- Product expertise
- Payment Processing
- Verbal/written communication
- Project Management
- Supply Ordering
- Business Development
- Contract Preparation
- Microsoft Office
- Typing 70 wpm
Accomplishments
Miss Freshman at Bishop State Community College. 2008
Miss Bishop State Community College. 2009-2010.
PHI Theta Kappa Honor Society. 2010
Dean's List 2009-2010.
Timeline
Store Manager
Payless Shoe Source
10.2018 - 05.2019
Sales Associate/Assistant Department Manager
JCPenney
11.2014 - 11.2017
Cosmetologist
Self-employed
01.2008 - Current
Master of Science - Science Management
Faulkner University
Bachelor of Arts - Business Administration
Faulkner University
Cosmetology Certificate With A AOT in Business - Cosmetology
Bishop State Community College