Jessica Youngblood
Euless,TX
Summary
Results-oriented Customer Service and Sales Professional with extensive experience in managing retail operations and driving sales performance. Skilled in leading teams to enhance employee engagement and deliver superior customer service. Demonstrated success in streamlining processes and improving customer satisfaction through strategic initiatives. Focused on achieving business success through strong leadership and customer-centric solutions.
Overview
23
23
years of professional experience
Work History
Insurance Representative
United Auto Credit
04.2025 - 10.2025
- Responded to customer calls swiftly to resolve issues and answer questions.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Promoted and sold Number insurance policies to individuals over Number-year period.
- Provided clients with information on audit classifications, settlements and computations.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Acted as emotional support for customers experiencing catastrophic situations.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
IS2
RS Americas
10.2023 - 12.2024
- Managed both inbound and outbound calls, ensuring seamless customer interactions and support.
- Monitored and maintained performance against OKR (Objectives & Key Results) reports, consistently meeting or exceeding sales goals.
- Converted quotes into orders while delivering top-tier customer service to drive revenue and customer satisfaction.
- Utilized SalesLoft to engage and re-engage customers, fostering long-term business relationships and driving sales growth.
- Conducted lead generation activities, identifying new business opportunities and enhancing sales pipelines.
- Negotiated purchase prices and closed sales agreements, ensuring mutually beneficial outcomes for clients and the company.
- Maintained 80%+ call coaching scores, ensuring adherence to best practices and corporate performance standards.
- Delivered exceptional customer service, fostering loyalty and repeat business in a competitive industry.
Key Account Manager
RS Americas
10.2023 - 12.2024
- Managed a portfolio of 200+ client accounts, ensuring satisfaction and retention through proactive communication and support.
- Consistently exceeded sales targets, maintaining 100%+ performance while providing clients with essential tools and solutions.
- Built and nurtured strong, long-term client relationships by understanding their needs and delivering personalized service.
- Conducted daily outbound calls to engage with clients, address concerns, and identify new sales opportunities.
- Earned multiple positive client surveys, reflecting high levels of satisfaction with communication and service quality.
- Acted as a key liaison between clients and internal teams, ensuring seamless service delivery and issue resolution.
- Negotiated contracts and partnerships that aligned with client goals while driving company profitability.
- Monitored market trends and competitor activity to identify opportunities for client growth and retention.
- Developed and executed strategies to prevent client churn and enhance long-term account value.
- Provided detailed reports and insights to internal stakeholders, contributing to data-driven decision-making.
- Collaborated with sales teams to drive cross-selling and upselling opportunities, maximizing revenue potential.
- Adapted to organizational changes and maintained professionalism, demonstrating resilience in a dynamic business environment.
Funding Specialist
Santander Consumer USA
05.2018 - 09.2022
- Managed contract purchases from a diverse dealer base, ensuring accuracy and compliance.
- Ensured full compliance with state, federal, and internal credit regulations in all transactions.
- Provided administrative support to the Funding team, assisting with documentation and operational processes.
- Reviewed and analyzed tools and business processes to enhance service delivery and efficiency.
- Liaised with automotive dealerships, vendors, and customers, facilitating smooth funding operations.
- Supported Funding Analysts, maintaining high administrative and operational standards.
- Consistently met and exceeded corporate objectives and KPIs, driving performance excellence.
Sales Consultant
Grubbs Nissan
02.2012 - 05.2018
- Engaged in lead generation activities, driving sales opportunities and customer engagement.
- Showcased and demonstrated new and used vehicles, consistently ranking in the top 20% of sales performers.
- Negotiated purchase prices and closed sales agreements, ensuring optimal outcomes for both customers and the dealership.
- Launched and executed a phone sales process, making 35+ daily outbound calls to schedule test drives and viewing appointments.
- Developed and implemented business development and marketing initiatives, expanding customer reach and retention.
- Monitored competitor strategies and adjusted sales approaches to maintain a competitive edge.
- Coordinated financing processes with the dealership’s finance team, ensuring seamless transaction completion.
- Delivered exceptional customer service, contributing to a 978/1000 customer satisfaction rating.
Customer Service Supervisor
Best Buy
06.2009 - 02.2012
- Led and supervised a team of customer service representatives, ensuring staffing levels met service volume and retail objectives.
- Trained and coached staff on corporate best practices, policies, and service delivery to enhance performance and customer satisfaction.
- Identified and implemented operational improvements, optimizing efficiency and service quality.
- Achieved 45% out of 50% sales on product replacement plans, exceeding sales expectations.
- Successfully marketed and maintained 100% of new credit accounts, contributing to business growth.
- Managed store operations, including opening and closing procedures, ensuring cash registers balanced accurately.
Operations Manager
Bed Bath and Beyond
01.2003 - 01.2009
- Led customer service operations, ensuring corporate objectives were consistently met and exceeded.
- Managed employee scheduling, monitoring time, attendance, and optimizing workforce efficiency.
- Recruited, onboarded, and trained new staff, fostering a high-performance customer service team.
- Generated sales and operations reports for senior management to support strategic decision-making.
- Developed and implemented customer service procedures and policies, enhancing service efficiency.
- Oversaw checkout procedures, actively upselling and recommending products to maximize revenue.
- Maintained store presentation and compliance with brand standards.
- Established sales targets and quotas, coaching staff to consistently meet performance goals.
- Conducted regular cash audits, ensuring financial accuracy and security.
- Spearheaded employee motivation and engagement initiatives, driving morale and productivity.
Education
Associates Degree - Child Development and Psychology
IN PROGRESS
High School Diploma - undefined
01.2005
Skills
- Customer satisfaction expertise
- Sales strategy execution
- Management of retail operations
- Leadership in team development
- Business growth strategies
- Optimization of processes
- Engagement and retention of customers
- Coaching for performance improvement
- Resolution of conflicts and problems
- Building relationships and negotiating deals
- Management of KPIs and revenue growths
- Programs for training and mentorship
- Collaboration across departments
- Strategic thinking and adaptability
- Effective problem-solving
- Strong multitasking capabilities
CORE COMPETENCIES
- Build and maintain strong client relationships to enhance satisfaction and loyalty.
- Generate leads, negotiate contracts, and close deals to drive revenue growth.
- Supervise, train, and coach teams to meet and exceed performance objectives.
- Identify operational inefficiencies and implementing solutions for enhanced productivity.
- Develop and execute business strategies to align with corporate goals.
Timeline
Insurance Representative - United Auto Credit
04.2025 - 10.2025
IS2 - RS Americas
10.2023 - 12.2024
Key Account Manager - RS Americas
10.2023 - 12.2024
Funding Specialist - Santander Consumer USA
05.2018 - 09.2022
Sales Consultant - Grubbs Nissan
02.2012 - 05.2018
Customer Service Supervisor - Best Buy
06.2009 - 02.2012
Operations Manager - Bed Bath and Beyond
01.2003 - 01.2009
Oxnard College - Associates Degree, Child Development and Psychology
Oxnard Adult School - High School Diploma,