Jessica Zambrano
Egg Harbor,NJ
Summary
Dynamic leader with extensive experience in customer service management, notably at Goodwill Industries, where I spearheaded sales floor operations and team leadership, achieving daily sales goals. Proficient in bilingual communication and retail management, I excel in building loyal customer bases through exceptional service and problem-solving skills. Demonstrated ability to train and motivate teams towards excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Goodwill Industries
Egg Harbor Township, NJ
07.2020 - Current
- The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals daily. Directs all aspects relating to the daily operations of the sales floor, ware house expenses, leading the team and driving the business
- Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Customer Service Associates. Another responsibility of the Customer Service Manager is to maintain standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty for repeat customers.
Cashier/Customer Service
Chick-fil-A
EHT, NJ
08.2019 - Current
- My main responsibilities as a cashier was to ensure all guests orders were prepared and delivered accordingly and accurately.
- I was also well versed on ingredients that are used to be able to advise guests if there were any ingredients that they were allergic to or are not able to eat.
CVS Cashier/Shift Manager
CVS Pharmacy
Pleasantville, NJ
03.2017 - 05.2019
- My duty is to greet the customers, organize products, stock shelves, ring up customers
- I also help customers send Money Grams, print out money orders, train new employees, and take Passport pictures
- As a shift manager my duties include, price changes, initial register count, register count drop, safe drops, handle customer complaints personally and electronically, find coverage for employee call outs, and also assist employees where needed.
Sales Representative/Customer Service
Ross Dress For Less
Mays Landing, NJ
05.2014 - 06.2017
- I was responsible to intake shipment and prepare products for the floor, along with properly tagging merchandise and later placing merchandise in proper area
- When on the floor, I greet customers and walk them to a specific item when needed.
- I would also help front end cashiers meet their requirements by putting merchandise back in order.
Cashier/Customer Service
Cafe Tazza
Atlantic City, NJ
06.2011 - 07.2013
- I kept area polished and sanitized
- I greeted customers and ensured they received their orders in a timely manner.
- I was responsible to describe specific ingredients and flavors to customers.
Education
Cosmetology -
Shore Beauty School
08.2017
High School Diploma -
Egg Harbor Twp High School
Skills
- Bilingual (Spanish)
- Customer Service
- Shift Management
- Leadership/Problem Solving
- Retail management
Certification
Cosmetology, 10/01/17, Present
Timeline
Customer Service Manager
Goodwill Industries
07.2020 - Current
Cashier/Customer Service
Chick-fil-A
08.2019 - Current
CVS Cashier/Shift Manager
CVS Pharmacy
03.2017 - 05.2019
Sales Representative/Customer Service
Ross Dress For Less
05.2014 - 06.2017
Cashier/Customer Service
Cafe Tazza
06.2011 - 07.2013
Cosmetology -
Shore Beauty School
High School Diploma -
Egg Harbor Twp High School