Jessica Zavala
Grand Prairie
Summary
Dynamic and dedicated NRCMA with extensive experience at MMC OB/GYN, excelling in patient education and phlebotomy. Proven ability to enhance patient care through effective communication and meticulous attention to detail. Committed to quality service and teamwork, ensuring a positive experience for patients while maintaining high standards of safety and sanitation.
Overview
8
8
years of professional experience
Work History
NRCMA
MMC OB/GYN
Irving
02.2023 - Current
- Collected and recorded patient medical histories accurately during visits.
- Prepared examination rooms and ensured all medical supplies were stocked.
- Supported physicians during examinations by providing necessary instruments.
- Educated patients on medication instructions and follow-up care procedures.
- Assisted patients with scheduling and managing appointments efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Communicated effectively with patients, addressing concerns with empathy and clarity.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Phlebotomist
CLS Plasma
Grand Prairie
05.2018 - 01.2019
- The ability to multitask and thrive in a structured but dynamic environment.
- Follow proper infection control procedures before drawing blood.
- Set-ups, disconnects, operates the automatic plasma-pheresis machines.
- Committed to quality and dependability perform venipuncture and plasma collections.
- Respond to an assistant handling donor's reaction and accordance to guidelines.
- Educate new donors on the use of products made from donations.
Education
IDTC Career Center
Arlington, TX12.2025
Skills
- Phlebotomy
- Venipuncture
- Visual Acuity
- Skin Puncture
- Electric Thermometer (oral)
- Tympanic Thermometer
- Temporal Thermometer
- Oximeter
- Height and Weight
- Vacuum Method
- Butterfly Method
- Syringe Method
- Manual Blood Pressure
- Pulse and Respiration
- Doctor Desk Reference (PDR)
- BLS CPR Certified
- Administering Injection
- Knowledge of Safety & Sanitation
- Computer Skills
- Medical Billing
- Problem-solving
- Customer Service Skills
- Team Player
- Medical Terminology Knowledge
- Chief Complaint
- Patient Education
- Informed Consent
- Communication Skills
- Scheduling Appointment
- Interpersonal Skills
Administrative Skills
- Computer Skills
- Medical Billing
- Problem-solving
- Customer Service Skills
- Team Player
- Medical Terminology Knowledge
- Chief Complaint
- Patient Education
- Informed Consent
- Communication Skills
- Scheduling Appointment
- Interpersonal Skills
Timeline
NRCMA
MMC OB/GYN
02.2023 - Current
Phlebotomist
CLS Plasma
05.2018 - 01.2019
IDTC Career Center