Jessica Zheng
Malden,MA
Summary
Hardworking Bartender/server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Bamboo
Westford, MA
05.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Set up tables in between customers to reduce wait times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender
Bamboo
Westford, MA
05.2022 - Current
- Managed accurate bar tabs and processed cash and credit card transactions.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Host
Peppercorn house
Woburn, MA
01.2021 - 03.2024
- Provided excellent customer service by anticipating customer needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Dental Hygiene
MCPHS University
Boston, MA03-2026
Associate of Science - Bio Science And Pre Med
BHCC
Boston 05-2022
High School Diploma -
Brauer Secondary College
Australia 11-2020
Skills
- Guest Engagement
- Safe Food Handling
- Positive and Professional
- Order Accuracy
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Server
Bamboo
05.2022 - Current
Bartender
Bamboo
05.2022 - Current
Host
Peppercorn house
01.2021 - 03.2024
Bachelor of Science - Dental Hygiene
MCPHS University
Associate of Science - Bio Science And Pre Med
BHCC
High School Diploma -
Brauer Secondary College