Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Zito

Ravenna,OH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy Technician position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

The Brown Derby
08.2018 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.

Education

CCP Program -

Cuyahoga Community College
Cleveland, OH

Bachelor of Science - Public Health

Kent State University
Kent, OH
05.2024

High School Diploma -

Crestwood High School
Mantua, OH
06.2020

Skills

  • Dining Customer Service
  • Service-Orientation
  • Hospitality and Accommodation
  • Active Listening
  • Workflow Coordination
  • High-Energy and Stamina
  • Team Collaboration
  • Complex Problem-Solving
  • Time Management

Certification

  • PT - Phlebotomy Technician
  • Phlebotomy Training Specialists
  • Certification Date- April 28,2021
  • Reviewed Course and took National Exam- August 2023
  • Passed National Exam
  • Certification # N23106716

Timeline

Waitress

The Brown Derby
08.2018 - Current

CCP Program -

Cuyahoga Community College

Bachelor of Science - Public Health

Kent State University

High School Diploma -

Crestwood High School

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Jessica Zito