JESSICA A PODKOWKA
Ava
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Senior SHTA
CNYPC
Marcy
05.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Security Hospital Treatment Assistant
CNYPC
Marcy
01.2006 - 05.2017
- Provided assistance with psychiatric treatment and rehabilitation
- Responsible for the safety and security of individuals diagnosed with illness who are considered to be dangerous to themselves and/or others
- Model acceptable behaviors and verbal skills, teach replacement behaviors and implement treatment goals through positive therapeutic interactions with patients/inmates
- Escort patients/inmates off grounds to appointments
- Provide 1:1 patient/inmate supervision
- Complete reports and documentation
- Constantly monitor patients/inmates and provide a safe and therapeutic environment
- Use verbal techniques to deescalate situations
Accommodation Sales Representative
Turning Stone Resort and Casino
Verona
09.2001 - 12.2005
- Customer service-meeting the required points on blind calls.
- Selling room packages.
- Booking reservations.
Hearing Reporter
NYS Workers Compensation Board
Rochester
09.2000 - 09.2001
- Recording minutes of hearings.
- Transcribing steno notes.
- Traveling periodically.
Education
Bachelors of Arts - Psychology
SUNY IT
Marcy, NY05.2004
Skills
- MHARS
- Salute
- Word
- Outlook
- MINTS
- Crisis intervention
- Patient supervision
- Report documentation
- Therapeutic communication
- Conflict resolution
- Time management
References
References are available on request.
Timeline
Senior SHTA
CNYPC
05.2017 - Current
Security Hospital Treatment Assistant
CNYPC
01.2006 - 05.2017
Accommodation Sales Representative
Turning Stone Resort and Casino
09.2001 - 12.2005
Hearing Reporter
NYS Workers Compensation Board
09.2000 - 09.2001
Bachelors of Arts - Psychology
SUNY IT