Jessica Rodarte
Memphis,TN
Summary
Proven leader with extensive experience in the restaurant industry, notably at Las Margaritas Mexican Grill, where I enhanced customer satisfaction and streamlined operations. Skilled in team management and POS system operation, I excel in creating memorable dining experiences and improving business efficiencies. My approach has significantly boosted team performance and operational productivity.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Las Margaritas Mexican Grill
01.2022 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Server
Las Margaritas Mexican Grill
08.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Supervisor
El Porton
01.2017 - 09.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
- Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
Restaurant Cashier
Los Reyes
11.2015 - 06.2017
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
- Supported management in implementing new POS systems, ensuring smooth transition.
- Assisted in inventory management, helping to keep popular items in stock.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
Education
Accounting And Finance
Southwest Community College
Memphis, TN05.2019
Skills
Team Management
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Elementary
Timeline
Restaurant Manager
Las Margaritas Mexican Grill
01.2022 - 08.2024
Restaurant Server
Las Margaritas Mexican Grill
08.2020 - 01.2021
Restaurant Supervisor
El Porton
01.2017 - 09.2018
Restaurant Cashier
Los Reyes
11.2015 - 06.2017
Accounting And Finance
Southwest Community College
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