Jessica Ruiz

San Antonio,TX

Summary

A banking management position. My primary objective is to increase profitability, and support the functioning of business operations, by managing staff, coordinating sales and operations, and promoting high levels of customer service. Create a positive and productive work environment by promoting ethics, professionalism, and positivism across the team, as well as effective communication with team members through transparency and performance expectations.

Experienced with financial management, customer service, and team leadership. Utilization of skills to streamline operations and enhance client satisfaction. Track record of fostering collaborative work environments and achieving consistent results.

Overview

years of professional experience

Certification

Work History

Business Banking Center Assistant Manager

PNC Bank

San Antonio

10.2023 - Current

Responsible for operational soundness. Security procedures, audit controls. Onboarding coaching and development. Manage service and operational aspects of Consumer of Branch & Business Center. Team member development. Drive revenue and loyalty through interactions. Growth of branch revenue through acquisition of consumer and business clients. Train, coach and develop employees through creating a positive environment and effective problem resolution. Inspection and support of the branded sales process to achieve sales targets and customer loyalty. Sound decision maker.

Senior Relationship Banker

Broadway Bank

San Antonio

07.2006 - 10.2023

Responsible of daily operations and staff development. Ensure adherence to banking regulations, compliance, and processes. Assist in analyzing financial data, identify trends, and developing strategies to improve the bank’s performance.

Education

No Degree - Criminal Justice

Alamo Colleges

San Antonio, TX

Skills

Leadership: Successfully led a team to exceed sales goals by adhering to policy and procedures and while maintaining excellent customer service, align with customer focused values
Communication: Implemented new procedures that improved efficiency and streamlined operations
Budget Planning: In charge of budgeting for the branch through a corporate credit card consisting of branch supplies, projects, and employee necessities
Problem Solving: Critical thinking under pressure to solve operational, sales, customer service or various banking and operational related issues

Schedule coordination: successful in managing team availability while office needs are met
Team building leadership through improving communication, trust, and strategic thinking
Community networking: Build local relationships though business relationship management and community events to support small businesses
Proficient in Office and bank related software such Edge, Verint, CRM, Aperio