Jessica Blair
South Dayton,NY
Summary
Dynamic leader with a proven track record at Red Oak Group, LLC., enhancing customer satisfaction and streamlining operations. Excelled in complaint resolution and organization, significantly improving retail experience and delivery. Skilled in artwork & design, adept at marketing techniques. Demonstrated excellence in cash handling and upselling, driving sales and operational efficiency. Talented team leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Team Lead
Red Oak Group, LLC. - Signals
01.2024 - Current
- Found coverage for short shifts.
- Ensured daily duties were fulfilled
- Trained new employees
- Created artwork and other signage for store merchandise
- Order check in and invoicing
- Order placement
- Resolved customer issues
Associate
Red Oak Group, LLC. - Signals
01.2023 - 01.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Reconciled cash drawer daily
- Received commendation for exceeding duties
Assistant Manager
Subway
04.2020 - 11.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled opening and closing responsibilities
- Prepare food
- Resolved issues with customers and employees
Call Center Representative
American Diabetes Association
03.2020 - 05.2020
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with doctors and pharmacies to ensure prescriptions were filled for patients
Associate
Red Oak Group, LLC. - Signals
11.2018 - 02.2020
Education
Some College (No Degree) - Fine Art & Graphic Design
SUNY At Fredonia
Fredonia, NYSkills
- Complaint resolution
- Organization
- Telemarketing
- C-Store sales
- Upselling
- Cash handling
- Artwork & Design
- Marketing techniques
Timeline
Team Lead
Red Oak Group, LLC. - Signals
01.2024 - Current
Associate
Red Oak Group, LLC. - Signals
01.2023 - 01.2024
Assistant Manager
Subway
04.2020 - 11.2020
Call Center Representative
American Diabetes Association
03.2020 - 05.2020
Associate
Red Oak Group, LLC. - Signals
11.2018 - 02.2020
Some College (No Degree) - Fine Art & Graphic Design
SUNY At Fredonia
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