Hi, I’m
Jessica Decor
Client Care Specialist
Colorado Springs,CO
Be strong!
We are not here to play, to dream, to drift;
We have hard work to do and loads to lift;
Shun not the struggle, face it, ’tis God’s gift.
Maltbie D. Babcock
Summary
- Intelligent and Independent Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
15
years of professional experience
Work History
Jessica DecorColorado Springs, CO
Master Stylist and Client Care Specialist
07.2008 - Current
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Paul Mitchell The SchoolColorado Springs, CO
Learning Leader
11.2022 - 01.2023
Job overview
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Hairclub Colorado Springs, CO
Non Surgical Hair Restoration Specialist
07.2021 - 08.2022
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Consistently received positive performance reviews from guests.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Offered professional cuts, color services and extensions to salon customers.
Great ClipsYorktown, VA
Cosmetologist
01.2013 - 07.2016
Job overview
- Suggested treatments and styles to suit customers' appearance and desired look.
- Offered highly skilled and diverse salon services daily to customers.
- Shampooed, conditioned, cut, and styled hair, following individualized client specifications and product recommendations.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Gary Allen Salon & SpaVirginia Beach, VA
Stylist II
02.2011 - 01.2013
Job overview
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained clients' treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Stylique SalonJunction City, KS
Hairstylist
05.2009 - 06.2011
Job overview
- Assessed customer hair texture, treatment history, and desired outcome to identify appropriate services.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services on clients daily.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Graphic Design
05.2020
Wards Corner Beauty Academy, Inc.Virginia Beach, VA
License from Cosmetology
04.2008
Skills
- Client Satisfaction
- Customer Care
- Creative Solutions
- Dedicated Support
- Analytical Thinking
- Adaptable and Flexible
- Verbal and Written Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning Leader
Paul Mitchell The School
11.2022 - 01.2023
Non Surgical Hair Restoration Specialist
Hairclub
07.2021 - 08.2022
Cosmetologist
Great Clips
01.2013 - 07.2016
Stylist II
Gary Allen Salon & Spa
02.2011 - 01.2013
Hairstylist
Stylique Salon
05.2009 - 06.2011
Master Stylist and Client Care Specialist
Jessica Decor
07.2008 - Current
Southern New Hampshire University
Bachelor of Arts from Graphic Design
Wards Corner Beauty Academy, Inc.
License from Cosmetology
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