Jessica Dumas
Huntsville,AL
Summary
Enthusiastic Fulfillment Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 40 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating grocery merchandise. Physically fit and active.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Self Storage Plus
Huntsville, Alabama
07.2025 - 01.2026
- Managed daily operations of self-storage facility and maintained tenant relations.
- Assisted customers with inquiries and facilitated secure rental agreements.
- Conducted regular facility inspections to maintain cleanliness and safety standards.
- Analyzed inventory levels and optimized storage space utilization for efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Inventory Control Associate
BJ's Wholesale
Madison, Alabama
12.2023 - 01.2025
- Managed inventory levels to align with store demand and supply needs.
- Conducted regular audits to ensure accuracy of stock records.
- Operated inventory management systems for tracking product movement.
- Collaborated with team members to optimize storage solutions and layouts.
- Trained new staff on inventory procedures and safety protocols.
- Resolved discrepancies in stock counts through detailed investigations.
- Implemented best practices for receiving and storing merchandise efficiently.
- Assisted in preparing reports on inventory status for management review.
- Created detailed reports on inventory movement, depletion, and replenishment rates.
- Performed regular cycle counts to verify accuracy of inventory balances.
- Organized warehouse space for efficient storage of materials and products.
- Prepared monthly metrics reports outlining key performance indicators.
- Advised senior management on strategies for improving efficiency in managing inventories.
- Maintained accurate records of incoming and outgoing stock items.
- Acted as a liaison between vendors and internal stakeholders regarding purchase orders and delivery schedules.
- Researched missing orders, damaged goods, incorrect quantities.
- Ensured compliance with all relevant laws and regulations pertaining to inventory management.
- Conducted regular audits of existing processes within the department for continuous improvement opportunities.
- Developed procedures for tracking parts used in repair operations by customers.
- Tracked shipments from suppliers to ensure timely arrival at warehouses or stores.
- Monitored levels of essential materials and products to ensure availability.
- Coordinated with other departments to resolve issues related to delivery dates or product quality.
- Analyzed data from various sources including sales figures, customer feedback to identify trends in demand or supply chain issues.
Fulfillment Associate
Lowe's
Owens Cross Roads, AL
12.2021 - 01.2023
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Maintained compliance with company safety policies and called violations to attention of management.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Operated material handling equipment to move products efficiently.
Receiving Associate
Bed Bath & Beyond
Huntsville, AL
10.2018 - 07.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Double-checked cargo inventories and documentation for accuracy.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Customer Service Representative
Uhaul Moving And Storage
Huntsville, Alabama
06.2017 - 03.2019
- Assisted customers with rental inquiries and service requests.
- Processed rental agreements and payments efficiently.
- Resolved customer complaints using effective communication skills.
- Maintained cleanliness and organization of the rental area.
- Educated customers on proper equipment use and safety protocols.
- Collaborated with team members to ensure smooth daily operations.
- Trained new staff on customer service procedures and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Bakery Production Worker
Sam's Club
Huntsville, AL
07.2013 - 06.2017
- Completed inspections of bakery products, checking for quality and conformity.
- Performed preventive maintenance on equipment by cleaning and clearing of debris and materials.
- Performed minor package change-overs on equipment and change-overs for raw material.
- Turned on equipment to run facility at beginning of shift.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
- Worked with team members to smoothly move materials between stations.
- Prepared equipment for safe and efficient operation and to achieve desired temperatures.
- Checked raw materials against desired quality and quantity levels.
Customer Service Manager
Walmart
Danville, IL
07.2005 - 04.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
High School Diploma -
Danville High School
Danville, IL05.2004
Skills
- Work Prioritization
- Excellent Communication
- Safety Regulation Adherence
- Customer Order Fulfillment
- Order Accuracy
- Pulling and Preparing Orders
- Critical Thinking
- Merchandise Inspection
- Customer relationship management
- Safety compliance
- Facility inspection
- Customer service
- Problem solving
- Effective communication
- Process improvement
- Retail operations
- Product and service sales
- Customer service and satisfaction
- Closing oversight
Skills
- Fulfillment Processing
- Customer Service
- Heavy Lifting
- Order Execution
Timeline
Assistant Manager
Self Storage Plus
07.2025 - 01.2026
Inventory Control Associate
BJ's Wholesale
12.2023 - 01.2025
Fulfillment Associate
Lowe's
12.2021 - 01.2023
Receiving Associate
Bed Bath & Beyond
10.2018 - 07.2019
Customer Service Representative
Uhaul Moving And Storage
06.2017 - 03.2019
Bakery Production Worker
Sam's Club
07.2013 - 06.2017
Customer Service Manager
Walmart
07.2005 - 04.2013
High School Diploma -
Danville High School