Yaletza Esparza
San Antonio,TX
Summary
Customer-focused professional with expertise in operational efficiency and conflict resolution. Committed to enhancing guest satisfaction through effective problem resolution and attentive service. Managed daily operations while prioritizing tasks to achieve service goals and promote team collaboration.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Stay Apt Suites
San Antonio, Texas
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted in managing daily operations of hotel front desk and guest services.
- Handled customer service inquiries and complaints promptly to enhance guest experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management to develop strategic plans that align with business goals.
- Recruited and trained new employees to meet job requirements.
- Established guest feedback procedures to systematically improve overall satisfaction.
Customer Service Representative
Maximus Call Center
10.2023 - 12.2024
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed and resolved complex inquiries in English and Spanish, contributing to increased customer satisfaction.
- Managed customer calls promptly, minimizing on-hold wait times and improving overall service experience.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Waitress / Cashier
Mi Pueblito Mexican Restaurant
02.2023 - 10.2023
- Handled high volume of customers during peak hours while ensuring prompt and efficient service.
- Improved customer satisfaction through attentive service and proactive anticipation of guest needs.
- Streamlined order processing by communicating effectively with kitchen staff, enhancing service flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Team Lead
Little Caesars Pizza
San Antonio, Texas
03.2014 - 07.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX06-2014
Skills
- Sales techniques
- Customer service
- Team leadership
- Staff supervision
- Training and mentoring
- Scheduling and staffing
- Conflict resolution
- Strategic thinking
- Work prioritization
- Task prioritization
- Call Management
- Research
- Documentation
- Bilingual support
Languages
- English
- Spanish
Timeline
Assistant Manager
Stay Apt Suites
02.2025 - Current
Customer Service Representative
Maximus Call Center
10.2023 - 12.2024
Waitress / Cashier
Mi Pueblito Mexican Restaurant
02.2023 - 10.2023
Team Lead
Little Caesars Pizza
03.2014 - 07.2016
High School Diploma -
South San Antonio High School