Jessica Ershick
Valparaiso,IN
Summary
Dynamic leader with proven expertise in staff management and operations management, honed at Starbucks. Excelled in employee training and conflict resolution, significantly enhancing customer satisfaction and workplace efficiency. Skilled in cash handling and fostering a positive team environment, demonstrating a strong commitment to service excellence and operational success.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Chesterton, IN
04.2015 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Medical Receptionist
Dermio Dermatology
Dyer, IN
09.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Not Completed - Sociology
Indiana University, Northwest
Gary, INIndiana Core 40 -
Portage High School
Portage06.2015
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff development
- Inventory control and record keeping
- Operations management
- Conflict resolution techniques
- Policy enforcement
- Sales monitoring
- Team leadership
- Problem-solving
- Positive attitude
- Strong verbal and written communication
- Conflict resolution
Timeline
Medical Receptionist
Dermio Dermatology
09.2021 - 05.2022
Shift Supervisor
Starbucks
04.2015 - Current
Not Completed - Sociology
Indiana University, Northwest
Indiana Core 40 -
Portage High School