Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jessica Faith Mangrum

Franklin,TN

Summary

Well-organized and outgoing professional with exceptional interpersonal and coordination skills. Adept at building strong relationships and working collaboratively to achieve common goals. Recognized for a meticulous , detail-oriented approach to problem-solving and a passion for streamlining processes. Proficient in multiple SAP platforms ( ERP , CRM ) and possess outstanding communication skills.

Overview

14
14
years of professional experience

Work History

Accounts Administrator III

Adesa Auto Auction
05.2022 - 03.2024
  • Leveraged financial analysis to identify and implement cost-saving opportunities, resulting in $50K annual savings for the company.
  • Forged strong partnerships with reconditioning vendors, streamlining communication and achieving a 3-day faster turnaround.
  • Significantly improved workflows by 30% through the organization and simplification of spreadsheets to streamline data entry and data analysis.
  • Recovered over $100K in overdue client reconditioning invoices through motivated collection efforts.
  • Proactively audited wholesale accounts, identifying numerous invoicing discrepancies resulting in establishing and enforcing clear post audit policies by systemization.
  • Optimized online quoting and job tracking system to provide accurate cost estimates and ensure transparent pricing for vehicle reconditioning services.

Title & Registration Specialist

Carvana
03.2020 - 05.2022
  • Demonstrated exceptional adaptability by meticulously assembling 45+ complex contract/registration packets (35 pages each) to meet strict deadlines for lead audits.
  • Leveraged strong analytical skills assisting team leads with paperwork audits, identifying and documenting discrepancies and providing constructive feedback to leadership, enhancing overall quality control.
  • Maintained data integrity and optimized workflow by meticulously inputting, cross-referencing , and retrieving information across diverse databases .
  • Supported effective problem-solving for customers by documenting detailed notes within the CTS , ensuring clear tracking and timely resolution .
  • Streamlined the registration process by ensuring accurate and prompt mailing of all required paperwork and supporting documents.

Lead Lot Attendant

Carvana
12.2019 - 02.2020
  • Achieved rapid promotion (3 months) through exceeding goals and streamlining workflows.
  • Spearheaded the implementation of a JIT system which improved organization , accountability , and reduced monthly costs by 65% ( $100K in annual savings).
  • Ensured seamless deliveries through diligent vehicle upkeep and cross-functional collaboration .
  • Conducted meticulous multi-point inspections of inventory to ensure accuracy and adherence to all required disclosures.

Lead Production Administrator

Southern Firefly Candle CO.
03.2016 - 12.2019
  • Optimized order processing by 15% through efficient review and input of orders from diverse channels (e.g., Shopify, website, email, phone).
  • Restructured and maintained new filing systems for all customer records.
  • Implemented an inventory control system that reduced stock discrepancies by 20%.
  • Achieved a consistent 95% on-time and accurate order fulfillment rate through exceptional teamwork.

Small Business Owner/Entrepreneur

Doting Dixie's Pet Care
08.2010 - 11.2016
  • Successfully generated 85+ leads within two months of startup to propel business development and growth .
  • Implemented innovative marketing strategies to increase brand awareness and attract new customers.
  • Executed business operations, including scheduling , bookkeeping , and customer acquisition while strategically leveraging social media and local partnerships to expand market presence.
  • Created a professional and user-friendly website to attract prospective customers and to maintain existing ones.

Education

High School Diploma -

Central High School
Columbia, TN

Skills

  • Discretion & Confidentiality
  • Complex Problem-Solving
  • Microsoft Office
  • Effective Organization
  • Customer Service
  • Time Management
  • Attention to Detail
  • Analytical Thinking
  • Workflow Optimization
  • Microsoft Excel
  • Adaptability & Flexibility
  • Teamwork & Collaboration
  • Written & Verbal Communication

Timeline

Accounts Administrator III

Adesa Auto Auction
05.2022 - 03.2024

Title & Registration Specialist

Carvana
03.2020 - 05.2022

Lead Lot Attendant

Carvana
12.2019 - 02.2020

Lead Production Administrator

Southern Firefly Candle CO.
03.2016 - 12.2019

Small Business Owner/Entrepreneur

Doting Dixie's Pet Care
08.2010 - 11.2016

High School Diploma -

Central High School

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Jessica Faith Mangrum