Summary
Overview
Work History
Education
Skills
Technical Skills
Awards and Accolades
Volunteer Experience
Timeline
Generic

Jessica Hijuelos Schulman

Summary

Successfully operated a small business generating 2.5-4 million in annual gross sales. Trained, coached, and managed a sales staff of 7-20 employees. Developed and implemented new marketing and sales plans and defined long term goals. Excelled in multi-tasking in a high pace environment. Specialized in conflict resolution and team building.

Overview

18
18
years of professional experience

Work History

Business Owner/Operator

Pearl's Place
01.2013 - Current
  • Oversaw business processes to maintain proficiency and profitability.
  • Trained, coached, managed, and motivated employees to perform daily business functions.
  • Oversaw budgeting, administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Served as point-of-contact with vendors to achieve inventory expectations.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Sales Manager/Customer Service Representative

Pearl's Place
11.2005 - 01.2013
  • Achieved sales goals by cultivating and securing new customer relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries, suggestions, and complaints courteously and professionally.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of products
  • Responded proactively and positively to rapid change.
  • Trained new employees regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Handled shipping and invoicing.


Education

Master of Arts -

Tulane University
New Orleans, LA

Bachelor of Arts -

Tulane University
New Orleans, LA

Skills

    Problem Solver

    Reliable with Deadlines

    Emotional Intelligence

    Research and Strategy

    Organized

    Effective Communicator

    Strong Leader

    Positive Thinker

Technical Skills

QuickBooks

Microsoft Excel

Microsoft Office

PowerPoint

Financial Statements

Spreadsheets

Data Entry

Social Media

Awards and Accolades

Junior League of New Orleans Sustainer

American Cancer Society Belle

Children's Hospital Sugar Plum Fairy

Volunteer Experience

New Orleans Medical Mission Board Member 5 yrs+- Served as Gala Chair twice breaking the existing fundraising records

Sugar Plum Ball 3 yrs - Worked with the staff of Children's Hospital as a Gala Chair and Auction Chair breaking the existing fundraising records

American Cancer Society 3 yrs- Worked with the staff of ACS as Gala Chair twice. Attended out of state fundraising seminars.

Assistant Lieutenant Krewe of Iris 8yrs+- Managed and communicated with 50-60 members

Country Day Engagement Board 1yr+ - Worked with the board and faculty of Metairie Park Country Day School on long term goals.

Country Day Fund 8yrs+ - Worked on the Metairie Park Country Day Fund as the Parent Giving Chair and Major Gifts Chair.

Parents Association Board 3yrs+ - Served as the Assistant Treasurer, Treasurer (current), and Recording Secretary.

Parents Association City Nights 2yrs - Served as Gala Chair and record breaking Auction Chair





Timeline

Business Owner/Operator

Pearl's Place
01.2013 - Current

Sales Manager/Customer Service Representative

Pearl's Place
11.2005 - 01.2013

Master of Arts -

Tulane University

Bachelor of Arts -

Tulane University

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Jessica Hijuelos Schulman