Jessica Roberts
Bradenton,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
24
24
years of professional experience
Work History
Customer Solutions Specialist
Verizon Wireless
03.2015 - 09.2017
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference
HVAC Technician/Sales Associate
Affordable Heating And Cooling Service
01.2014 - 02.2015
- Collaborated with customers and asked questions to assess needs and budgets.
- Resolved average of 98% customer issues per month through active communication and dedicated research skills.
- Attended product-related technical shows and other activities to represent company products and services.
- Drove team revenue totals by bringing in top sales numbers.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Telecommunications Technician
Comcast
09.1996 - 10.2013
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
Automated Logistical Specialist (92A)
US Army
08.1993 - 12.1997
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Handled over 50 customers daily and supported civilians and contractors to foster relationships with diverse groups
Education
Professional Certification - Certified Medical Assistant
Manatee Technical College
Bradenton, FL07.2024
Professional Certification - Telecommunications Specialist
National Cable Television Institute
Centennial, CO04.2000
Professional Certification - Automated Logistical Specialist
The Quartermasters School U.S. Army
Ft Lee Varginia02.1994
High School Diploma -
Independence High School
Glendale, AZ05.1993
Skills
- Troubleshooting and Resolution
- Technical Document Reading
- Diagnosing Issues
- Safety Practices
- Team Meetings
- Service Requests
- Educating Customers
- Using Instruments
- Efficient Service
- Communications Expertise
Timeline
Customer Solutions Specialist
Verizon Wireless
03.2015 - 09.2017
HVAC Technician/Sales Associate
Affordable Heating And Cooling Service
01.2014 - 02.2015
Telecommunications Technician
Comcast
09.1996 - 10.2013
Automated Logistical Specialist (92A)
US Army
08.1993 - 12.1997
Professional Certification - Certified Medical Assistant
Manatee Technical College
Professional Certification - Telecommunications Specialist
National Cable Television Institute
Professional Certification - Automated Logistical Specialist
The Quartermasters School U.S. Army
High School Diploma -
Independence High School
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