Jessica Lorraine Stanley
Myrtle Beach,SC
Summary
Dynamic professional with extensive experience in retail operations and team leadership. Skilled in POS operations, inventory management, and developing effective merchandising strategies. Committed to driving sales performance and fostering a customer-centric environment.
Overview
17
17
years of professional experience
Work History
Sales L:ead
WHBM/Outlet
Myrtle Beach, South Carolina
09.2013 - 10.2016
- Guided customers in product selection, delivering personalized service to enhance satisfaction.
- Developed and implemented a successful sales strategy to increase revenue.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Partnered with management to streamline sales processes, improving overall efficiency.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Listened to customer needs to identify and recommend the best products and services.
- Interacted with shoppers to offer assistance and detailed information on merchandise features, enhancing their purchasing experience.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, thereby driving sales opportunities.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained attractive merchandise displays to maximize purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Monitored the environment for security threats to ensure safety and prevent loss.
Assistant Store Manager
WHBM
North Myrtle Beach, South Carolina
06.2009 - 09.2013
- Managed daily store operations and ensured compliance with company policies.
- Coordinated promotional events to enhance customer engagement and boost sales.
- Resolved customer inquiries and issues to maintain satisfaction levels.
- Implemented visual merchandising standards to enhance store presentation.
- Oversaw daily cash handling procedures and reconciled discrepancies to ensure financial accuracy.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted frequent walk-throughs and directed team members to address issues impacting store appearance.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Created promotional campaigns that attracted new customers and increased brand visibility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
WHBM
Pottstown, Pennsylvania
09.2007 - 05.2009
- Oversaw day-to-day store operations, enhancing customer service, optimized inventory management, and ensured efficient staff scheduling.
- Developed and executed business strategies that increased revenue and expanded market reach.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coordinated financial activities to allocate budgets effectively and support operational goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed scheduling to maintain optimal staffing levels for efficient operations. for store shifts to achieve adequate staffing.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Maintained a safe working environment by enforcing safety regulations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assisatant Store Manager
WHBM
North Myrtle Beach, South Carolina
05.2004 - 08.2007
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance customer service skills.
- Coordinated promotional events to drive customer engagement and sales.
- Monitored sales performance and identified areas for improvement.
- Resolved customer inquiries and issues to maintain satisfaction levels.
- Implemented visual merchandising standards to enhance store presentation.
- Collaborated with upper management on strategic planning initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
The San Francisco Music Box Company
North Myrtle Beach, South Carolina
01.2000 - 02.2002
- Managed daily operations of the retail store to ensure smooth functioning.
- Maintained inventory levels through regular audits and stock management practices.
- Ensured compliance with company policies and safety regulations for staff and customers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened workflow productivity through hiring, managing, and developing high-performing team members.
- Evaluated store performance, incorporated feedback, and implemented improvement plans to enhance operations.
- Identified operational issues and implemented process improvements to enhance workplace safety and streamline productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated tasks to staff members according to their strengths and workload.
- Provided leadership, insight, and mentoring to newly hired employees by supplying knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Associate of Arts - Graphic Design
Art Institute of Pittsburgh
Pittsburgh, PA03-2016
Skills
- Sales strategy
- Customer management
- Sales analysis
- Merchandising
- POS operations
- Inventory management
- Team building
Timeline
Sales L:ead
WHBM/Outlet
09.2013 - 10.2016
Assistant Store Manager
WHBM
06.2009 - 09.2013
Assistant Store Manager
WHBM
09.2007 - 05.2009
Assisatant Store Manager
WHBM
05.2004 - 08.2007
Store Manager
The San Francisco Music Box Company
01.2000 - 02.2002
Associate of Arts - Graphic Design
Art Institute of Pittsburgh