Jessica York
Mobile,AL
Summary
Highly enthusiastic and hardworking individual with a strong knack for organization. Demonstrated ability to identify and solve problems efficiently, leveraging exceptional organizational skills. Committed to surpassing all target goals and responsibilities, consistently delivering outstanding customer service, and ensuring a remarkable customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Working 38 hours per week
Claims Adjuster
CNC Catastrophe & National Claims
04.2023 - 05.2023
- Answered customer questions regarding their claim.
- Investigating, evaluating and settling insurance claims.
- Ensure claims are not fraudulent.
- Working 68 hours per week
Pharmacy Technician
Carlisle Medical
10.2022 - 05.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved third-party billing, computer system and customer service issues.
- Working 15 hours per week
Lab Assistant
Lab Corp
07.2019 - 05.2022
- Maintained current knowledge of developments in technical instrumentation.
- Performed diagnostic and therapeutic laboratory procedures.
- Carefully reviewed and input patients' demographics and insurance information into computerized tracking system accurately.
- Managed over 150 patient profiles per day
- Working 40 hours per week
Certified Pharmacy Technician
Wal-Mart Pharmacy
03.2004 - 05.2020
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email to provide best customer service for patients.
- Coordinated verification and filling of more than 200 prescriptions daily in high-volume retail pharmacy environment.
- Working 40 hours per week
Education
Bachelor of Science - Business Administration And Management Healthcare
Faulkner University
Montgomery, AL04.2022
Skills
- Data Entry
- Customer Service and Loyalty
- Complex Problem-Solving
- Team Collaboration
- Written Communication
- Multitasking
Certification
- Alabama State Board of Pharmacy Registry, T15844
- CPhT - Certified Pharmacy Technician, L6D6X4M8
- State of Alabama of Insurance, Property and Casualty (WC and Crop), 3001988275
- Sate Farm Estimatics Certification
- State Farm Policy Certification
- State Farm Auto Certification
Quote
It is never too late to be what you might have been.
George Eliot
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time off401k match4-day work weekCareer advancementWork from home optionPaid sick leaveCompany CultureTimeline
Certified Pharmacy Technician
Walmart Pharmacy
07.2023 - Current
Claims Adjuster
CNC Catastrophe & National Claims
04.2023 - 05.2023
Pharmacy Technician
Carlisle Medical
10.2022 - 05.2023
Lab Assistant
Lab Corp
07.2019 - 05.2022
Certified Pharmacy Technician
Wal-Mart Pharmacy
03.2004 - 05.2020
Bachelor of Science - Business Administration And Management Healthcare
Faulkner University