JESSICA M MELENDEZ
Kearny,NJ
Summary
Results-driven management professional with a strong record of improving operations and overall store performance. Recognized as a dependable leader who enhances productivity, streamlines processes, and drives measurable results across multiple locations.
Experienced District Manager with expertise in operational management, team leadership, and financial analysis. Proven ability to train, motivate, and develop high-performing teams, while fostering collaboration and accountability. Effective communicator, skilled in strategic planning, problem-solving, and managing competing priorities in fast-paced environments.
Known for maintaining high performance standards, strengthening customer and employee relations, and consistently achieving business objectives.
Overview
24
24
years of professional experience
Work History
District Manager - NNJ/Hudson Valley
Artemis Wax European Wax Center
, NJ
04.2024 - Current
- Provided ongoing coaching and training for center managers on how to maximize productivity and profits.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Organized promotional events in order to drive sales volume in the district's centers.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent to promote performance-oriented culture.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Instructor/Coach
MK Muay Thai & Fitness
Fair Lawn, NJ
01.2012 - Current
- Conducted demonstrations and group activities in order to enhance learning experience.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.
- Promoted member loyalty and engagement with friendly and open style.
- Performed administrative duties including answering phones, scheduling appointments, taking payments.
- Ensured that gym facilities were clean and well maintained at all times.
Retail Market Trainer D1506 Northern NJ
Ulta Beauty Inc.
East Rutherford, NJ
03.2023 - 03.2024
- Coached District Leadership team on how to effectively use new technologies introduced into the marketplace.
- Provided guidance on company policies and procedures to ensure compliance with regulations.
- Maintained records of all training sessions conducted in the market area.
- Identified areas for improvement in current processes and provided solutions to increase productivity.
- Supported regional trainers in delivering services to customers at different locations.
- Facilitated onboarding activities for new hires in the market.
General Manager
Ulta Beauty Inc.
East Rutherford, NJ
02.2019 - 03.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Retail Market Trainer D1504 NY/Boroughs
Ulta Beauty Inc.
East Rutherford, NJ
07.2022 - 02.2023
District Event Lead D1504 NY/Boroughs
Ulta Beauty Inc.
East Rutherford, NJ
09.2020 - 07.2022
- Monitored event budgeting and tracked expenses throughout the planning process.
- Assisted in creating content for promotional campaigns prior to each event.
- Coordinated logistics with vendors to ensure successful event execution.
- Reviewed post-event evaluations from attendees in order to identify areas for improvement in future events.
Business Market Trainer D1504 NY/Boroughs
Ulta Beauty Inc.
Clifton, NJ
09.2019 - 09.2020
- Trained on detailed instructional manuals outlining steps for completing tasks efficiently.
- Conducted trainings on product knowledge, customer service, sales techniques, and competitor analysis.
- Provided guidance on company policies and procedures to ensure compliance with regulations.
Business Market Trainer D1506 Northern NJ
Ulta Beauty Inc.
Clifton, NJ
02.2018 - 09.2019
General Manager
Ulta Beauty Inc.
Clifton, NJ
11.2016 - 02.2019
Store Manager
Ann Taylor
Short Hills, NJ
11.2014 - 11.2016
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
LBRANDS (BATH & BODYWORKS)
Paramus, NJ
01.2012 - 11.2014
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store team.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Store Manager
LBRANDS (BATH & BODYWORKS)
Elizabeth, NJ
01.2010 - 01.2012
Store Manager
LBRANDS (BATH & BODYWORKS)
Jersey City, NJ
01.2009 - 01.2010
Store Manager
KIRA PLASTININA
Paramus, NJ
06.2008 - 12.2008
Senior Assistant Store Manager
ANN TAYLOR LOFT
Paramus, NJ
01.2008 - 06.2008
Store Manager
LIMITED BRANDS (VICTORIA’S SECRET)
Woodcliff Lake, NJ
01.2006 - 01.2008
Co-Manager
LIMITED BRANDS (VICTORIA’S SECRET)
Jersey City, NJ
01.2004 - 01.2006
Sales Lead
LIMITED BRANDS (VICTORIA’S SECRET)
Jersey City, NJ
01.2003 - 01.2004
Sales Associate
LIMITED BRANDS (VICTORIA’S SECRET)
Jersey City, NJ
08.2002 - 01.2003
Education
Business Management -
NJCU
01.2004
Skills
- Business Acumen
- Visual Standards
- Loss Prevention
- Store Operations
- Coaching & Development
- Talent Building and Motivation
- Customer Service
- Communication & Presentation Skills
- Problem Solving
- Bilingual
- Word
- Excel
- Outlook
- Windows
- POS
Partnership Shrink Reduction
- Achieved shrink goals by building on a strong partnership with Loss Prevention through weekly touch bases, conducting effective LP self assessments and the identification of LP red flags.
- Achieved more accurate shrink results by maintaining a high level back room standard, effective mapping and effective planning & scheduling to ensure an operationally sound process.
- Significantly decreased the rate of shrink in assigned stores, by as much as 27% in one location with a high level of personal accountability and holding others highly accountable.
References Available
Upon request
Timeline
District Manager - NNJ/Hudson Valley
Artemis Wax European Wax Center
04.2024 - Current
Retail Market Trainer D1506 Northern NJ
Ulta Beauty Inc.
03.2023 - 03.2024
Retail Market Trainer D1504 NY/Boroughs
Ulta Beauty Inc.
07.2022 - 02.2023
District Event Lead D1504 NY/Boroughs
Ulta Beauty Inc.
09.2020 - 07.2022
Business Market Trainer D1504 NY/Boroughs
Ulta Beauty Inc.
09.2019 - 09.2020
General Manager
Ulta Beauty Inc.
02.2019 - 03.2024
Business Market Trainer D1506 Northern NJ
Ulta Beauty Inc.
02.2018 - 09.2019
General Manager
Ulta Beauty Inc.
11.2016 - 02.2019
Store Manager
Ann Taylor
11.2014 - 11.2016
Instructor/Coach
MK Muay Thai & Fitness
01.2012 - Current
Store Manager
LBRANDS (BATH & BODYWORKS)
01.2012 - 11.2014
Store Manager
LBRANDS (BATH & BODYWORKS)
01.2010 - 01.2012
Store Manager
LBRANDS (BATH & BODYWORKS)
01.2009 - 01.2010
Store Manager
KIRA PLASTININA
06.2008 - 12.2008
Senior Assistant Store Manager
ANN TAYLOR LOFT
01.2008 - 06.2008
Store Manager
LIMITED BRANDS (VICTORIA’S SECRET)
01.2006 - 01.2008
Co-Manager
LIMITED BRANDS (VICTORIA’S SECRET)
01.2004 - 01.2006
Sales Lead
LIMITED BRANDS (VICTORIA’S SECRET)
01.2003 - 01.2004
Sales Associate
LIMITED BRANDS (VICTORIA’S SECRET)
08.2002 - 01.2003
Business Management -
NJCU