JESSICA N. TOWNSEND
Maricopa,AZ
Summary
Experienced in Retail Customer services with solid interpersonal skills. Looking to bring my interpersonal skill set to a company or organization that offers growth and career advancement.
Overview
16
16
years of professional experience
Work History
Sales Specialist
SteelCrest
01.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Sales Associate
Sam’s Club
09.2022 - 12.2022
- Well versed in multiple job responsibilities including Daily interaction with customers and various problem solving interactions, responsible for running registers accurately, working at the member services desk, working the front door and exit door, working in self check area.
Floor & Décor
01.2020 - 07.2020
- Deco sales including, wall tiles, flooring, shower tiles, shower flooring, grout
- Helping customers with design projects for their home enhancements.
Chipotle
10.2016 - 06.2019
- Responsible for running the frontline; keeping food area clean, stocked and checking temperatures regularly, actively listening to customers order(s).
Parts Authority
12.2012 - 06.2012
- Responsible for off loading delivery trucks, occasionally operating forklift, putting parts away in proper location, pulling parts that had been ordered.
New York Pizza Department
12.2008 - 10.2011
- Responsible for answering phones placing customers orders accurately, prepare guest orders, Serving guest in store by taking orders and bringing orders to tables, maintain a clean, stocked working area.
Skills
Active listening
City
Maricopa
State
AZ
Zip
85139
Street
45126 W Mescal St.
Timeline
Sales Specialist
SteelCrest
01.2023 - Current
Sales Associate
Sam’s Club
09.2022 - 12.2022
Floor & Décor
01.2020 - 07.2020
Chipotle
10.2016 - 06.2019
Parts Authority
12.2012 - 06.2012
New York Pizza Department
12.2008 - 10.2011