Jessica Orr
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions.
Quality-oriented professional with years of experience and a proven knowledge of customer satisfaction, customer retention, and customer communications.. Documented strengths in building and maintaining relationships with diverse range of stakeholders in, fast-paced settings.
Overview
11
11
years of professional experience
Work History
REMOTE FREELANCE DELIVERY DRIVER
Door Dash
04.2018 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
PARTS ADVISOR
Peterbilt of Des Moines
07.2019 - 10.2019
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
PARTS COUNTER
Carquest
04.2015 - 02.2017
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
PARTS ADVISOR
Acura of Johnston
05.2013 - 03.2015
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Mark and store parts in stockrooms according to prearranged systems
- Place new merchandise on display.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
Education
No Degree - Medical Billing & Coding Diploma
Des Moines Area Community College
Ankeny, IA12.2024
Skills
- 20 Plus Years Excellent Customer Service Experience
- Strong Communication Skills
- Quick Learner
- Easily Adaptable
- Exceptional Multi-tasking Abilities
- Active Listener
- Complex Problem-Solving
- Customer Service
- Documentation And Reporting
- Positive Attitude
Timeline
PARTS ADVISOR
Peterbilt of Des Moines
07.2019 - 10.2019
REMOTE FREELANCE DELIVERY DRIVER
Door Dash
04.2018 - Current
PARTS COUNTER
Carquest
04.2015 - 02.2017
PARTS ADVISOR
Acura of Johnston
05.2013 - 03.2015
No Degree - Medical Billing & Coding Diploma
Des Moines Area Community College