JESSICA PITTROFF
Manchester,NH
Summary
Dynamic and detail-oriented professional with a proven track record in fast-paced environments, excelling in task prioritization and organization. Previous experience in insurance, retail and customer service.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Claims Resolution Specialist II
Liberty Mutual
01.2025 - Current
- Investigated damages and policies to determine appropriate coverage for property, condo and rental claims.
- Increased accuracy in claims assessment through meticulous record-keeping and organized documentation.
- Reduced claim resolution times with thorough investigation and effective communication among involved parties.
- Identified fraudulent claims through careful analysis of data, protecting company assets from potential losses.
Property Adjuster
Liberty Mutual
01.2023 - 12.2024
- Improved claim processing efficiency by conducting thorough field investigations and assessments.
- Received the teams highest year-end performance review
- Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
Adjuster Relief Team
Liberty Mutual
06.2022 - 01.2023
- Promoted to the adjuster relief team.
- Assisted customers, contractors, public adjusters and others with their claim related needs.
- Maintained a high level of organization and notes to assist adjuster with a smooth transition back to work.
Claims Customer Associate
Liberty Mutual
08.2021 - 05.2022
- Licensed Adjuster- Property & Casualty
- Investigated policy declaration pages for policy coverages and/or limitations, based on appropriate loss cause.
Education
Bachelor of Science - Political Science & International Relations
University of Central Florida
Orlando, Florida 08.2018 - 08.2020
Skills
Organization and Time management
Insurance Policy Coverage Expert
Insurance Terminology
Decision Making
Analytical thinking
Report writing
Fraud analysis
Customer relations
Construction
Damage assessment
Teamwork and collaboration
Professional Reccomendation
Cody Vanderwoude, Liberty Mutual Field Adjuster Manager
(801) 941-8604
Timeline
Claims Resolution Specialist II
Liberty Mutual
01.2025 - Current
Property Adjuster
Liberty Mutual
01.2023 - 12.2024
Adjuster Relief Team
Liberty Mutual
06.2022 - 01.2023
Claims Customer Associate
Liberty Mutual
08.2021 - 05.2022
Bachelor of Science - Political Science & International Relations
University of Central Florida
08.2018 - 08.2020
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