Jessica Jones
Coffee Springs,AL
Summary
Experienced professional seeking to renter the workforce. My goal is insure the customers that I assist have a pleasant healthcare experience by using my qualifications to implement the upmost level of patient satisfaction and continuity of care within my scope.
Overview
23
23
years of professional experience
Work History
Master Territory Rep
Driveline Retail Services
Coffee Springs, AL
06.2024 - Current
- Established productive partnerships with distributors and retailers within the assigned territory, ensuring optimal product placement for increased visibility.
Patient Support and Scheduling Rep
Change Healthcare
Remote, United States
05.2023 - 11.2023
- Provided customer service for New York cities five burroghs of a very diverse patient population
- Scheduled and prioritized their needs in the timeliest and most effiecient manner possible.
Digital Imaging Specialist
Vaster Corporation
Fort Rucker, United States
11.2015 - 12.2016
- Prepared classified documents for scanning for the Department of Defense while following Federal security protocol requirements
- Maintained all required facility security clearances to process classified materials that are considered CONFIDENTIAL and SECRET
- Ensured all processes, policies and procedures are in place to adhere to FISMA (Federal Information Security Management Act) standards
- Enforce policies and procedures to safeguard against any mishandling of PHI, PII or other sensitive information cleared at all Federal levels
- Performed Digital imaging and recording for the Biomechanics sector of the aeromedical lab
- Worked to compile and build through computer digitization a vast library of knowledge and historical data from medical and scientific research.
Lyster Army Health Clinic Medical Clerk
Government Service for The Department of Defense
12.2012 - 02.2015
- Served in the Behavioral Health Department with minor work focus on the Family Advocacy Program
- Functions of this position included a variety of clerical and record keeping duties as Received telephone calls and visitors to the clinic from patients of various backgrounds, genders and ages
- Ascertained the nature of calls or visits, obtained identifying information and determined the nature and urgency of the patient's request
- Applied clinic guidelines in accordance with HIPPA compliance, concerning release of patient information
- Referred patients to appropriate staff members
- Verified patient's eligibility for treatment
- Scheduled and coordinated appointments for patients with various clinics ensuring all treatments requested by the physician were scheduled or rescheduled when necessary
- Ensured appointments were timely and in accordance with physician's request
- Answered questions from patients and staff concerning various healthcare programs such as TRICARE, Medicare, and Medicaid, Department of Defense regulations and Lyster Army Health Clinic policies and procedures
- Assured proper completion of filing of forms to records prior to forwarding to medical records room
- Interviewed new patients determining the nature of visits, Provided information of clinic hours, location, and services
- Provides clinic orientation to Red Cross volunteers and newly assigned personnel and forwards information to other organizational elements for inclusion in recurring reports
- Performs recordkeeping function with inputs on time and attendance
- These duties were accomplished through the use of the Composite Healthcare System Managed Care Module
- Performed various office automation tasks
- Possessed a vast ability to communicate orally and in writing.
Certified Nursing Assistant
Bayne Jones Army Community Hospital
09.2008 - 07.2012
- Served in the Obstetrics and Gynecology Department performing various clinical administrative functions
- Using medical terminology to record information in patients' medical record through the use of the Composite Health Care System (CHCS)
- Served as the Infection Control and Tech Support point of contact for the clinic
- Performed patient check-in procedures making sure demographics were correct for each patient as well as establishing SF600's
- Ordered and printed laboratory requests, chest x-rays, and any other tests as instructed
- Scheduled, cancelled, or rescheduled appointments
- Applied clinic guidelines in accordance with HIPPA compliance, concerning release of patient information
- Referred patients to appropriate staff members
- Verified patient's eligibility for treatment
- Ensured referral orders were appropriately booked in accordance with established guidelines
- Used judgment to resolve problems
- Coordinated follow up and/or scheduled appointments
- Answered telephones and received messages
- Contacted patients, providers, etc., via phone and email to obtain reports/results and status of referred care
- Compiled and maintained statistical data for reports
- Ensured patient data confidentiality and patient privacy following IAW current federal statutes
- Ensured accurate update of health insurance policy information
- Possessed the knowledge, skills and abilities to orient and train peers, new employees and Red Cross volunteers in the duties and responsibilities for effective patient care in all areas of the outpatient clinic
- Attended in-service programs as required
- Maintained current certification in Basic Cardiopulmonary Life Support techniques as required by the American Heart Association
- Attended CPR classes required to maintain certification status
- Participated in continuing education programs to maintain current registry as nursing assistant as required by the State of LA
- Attended monthly performance improvement meetings and participated in statistical information gathering and education sessions
- Performed other duties as assigned.
Certified Nursing Assistant/Office Automation
Lyster Army Health Clinic
03.2006 - 07.2008
- Served as a nursing assistant in the Family Care Clinic with a strong focus in Pediatrics during the assignment
- Duties were as follows: Applied knowledge of medical terminology and specialties, abbreviations and acronyms utilized by the healthcare facility
- Provided care to patients in a courteous, prompt and professional manner whose conditions varied widely from those requiring normal nursing care to those requiring close observation
- Participated in continuing education programs to maintain current registry as nursing assistant as required by the State of Alabama
- Was instrumental in initiating the ASQ/MCHAT Developmental Assessment for Pediatrics and was responsible for instructing and training staff
- Applied knowledge of CHCS, TRICARE policies and procedures and local MTF policies to perform patient care services
- Utilized the appointing and consult functions in CHCS
- Ensured referral orders were appropriately booked and disposition in accordance with established guidelines
- Used judgment to resolve and solve problems or refer to supervisor if unresolved
- Coordinated follow up and/or scheduled appointments
- Answered telephones and recorded messages in written form
- Applied office guidelines when assisting patients, referring medical related questions to the appropriate staff member
- Exemplified proficiency in using AHLTA, CHCS, and Microsoft Office products (Outlook, Word PowerPoint and Excel.
Administrative Assistant
Lyster Army Hospital
01.2002 - 04.2004
- Performed a variety of receptionist, clerical and recordkeeping duties associated with patient care and treatment in the Internal Medicine Department
- Received telephone calls and visitors to the clinic from patients of various backgrounds, genders and ages, ascertained the nature of call identifying information and determined the nature and urgency of the patient's request
- Applied clinic guidelines in accordance with HIPPA compliance, concerning release of patient information
- Referred patients to appropriate staff members
- Scheduled and coordinated appointments for patients with various clinics ensured all treatments requested by the physician was scheduled/rescheduled
- Ensured appointments were timely and in accordance with physician's request
- Contacted other military treatment facilities for providers referring patients for various consultations
- Received consult reports from the Managed Care Division and distributed them to the appropriate providers for review
- Recorded a variety of physicians' orders on a timely basis to various charts while identifying chemical compounds, symbols and abbreviations, and comprising medication orders
- Typed progress reports, memo's, medical summaries from oral instruction and written draft; using knowledge of medical terminology; while ensuring proper format, spelling and punctuation
- Performed a variety of other support and clerical duties, e.g.; collected complied and recorded data in spreadsheet format for reports
Education
High School Diploma -
Geneva High School
Certified Nursing Assistant -
Accredited by State of Alabama Nursing Board
Skills
- Patient Registration
- Patient Scheduling
- Customer relations understanding
- Effective Communication
- Team Collaboration
- Time management abilities
- Reliability
- Active Listening
- Excellent Communication
- Schedule Management
- Customer service and support
- Attention to Detail
- Time management skills
- Teamwork and Collaboration
- Maintaining confidentiality
References
- James Heaton, (334) 393-3836, Former Supervisor
- Kathryn Holley, (334) 894-6153, Co Worker
- Candice Hobbs, 334-790-6347, Co Worker
Timeline
Master Territory Rep
Driveline Retail Services
06.2024 - Current
Patient Support and Scheduling Rep
Change Healthcare
05.2023 - 11.2023
Digital Imaging Specialist
Vaster Corporation
11.2015 - 12.2016
Lyster Army Health Clinic Medical Clerk
Government Service for The Department of Defense
12.2012 - 02.2015
Certified Nursing Assistant
Bayne Jones Army Community Hospital
09.2008 - 07.2012
Certified Nursing Assistant/Office Automation
Lyster Army Health Clinic
03.2006 - 07.2008
Administrative Assistant
Lyster Army Hospital
01.2002 - 04.2004
High School Diploma -
Geneva High School
Certified Nursing Assistant -
Accredited by State of Alabama Nursing Board