Jessica Rose Thurber
Coventry
Summary
Well-rounded dynamic professional with extensive experience in office management and hospitality. Skilled in inventory oversight and policy formulation, contributing to improved operational workflows and client satisfaction across diverse environments. Recognized as a resourceful professional known for high productivity and efficient task completion while also possessing specialized skills in workflow coordination, staff supervision with mutual respect, and process improvement. Excelling in communication, leadership, and problem-solving to enhance team performance and achieve organizational and financial goals.
Overview
13
13
years of professional experience
11
11
Certifications
Work History
Business Owner
Cozy Homes Cleaning & Organization LLC
Coventry
10.2023 - Current
- Developed marketing strategies to boost brand visibility and drive customer engagement.
- Recruited, trained, and mentored staff to create a skilled workforce.
- Established supplier relationships for improved negotiation of terms and pricing.
- Oversaw daily business operations while providing ongoing guidance.
- Determined product pricing based on cost analysis and market competition.
- Promoted brand on social media platforms to enhance identity and increase revenue.
- Conducted employee interviews, training, and supervision to ensure performance standards.
- Negotiated vendor contracts for supplies and services to optimize costs.
Office Administration Manager
Rueli Builders
Spencer
01.2023 - Current
- Managed schedules and appointments for senior management and project teams, ensuring seamless operations.
- Streamlined administrative processes by coordinating office activities, boosting efficiency.
- Maintained precise records of invoices, contracts, and documentation for projects.
- Developed office policies to elevate operational effectiveness.
- Facilitated smooth project execution through client and vendor communication.
- Organized team meetings with prepared agendas to drive productive discussions.
- Implemented filing systems optimizing document retrieval and storage solutions.
- Supported onboarding of new employees with comprehensive training materials.
Managing Bartender
Lucky's Cabaret & Restaurant
Vernon
05.2022 - 05.2025
- Hired and trained new bartenders on drink preparation and upselling techniques.
- Managed inventory and ordered supplies to ensure quality and stock levels.
- Maintained cleanliness and organization of bar area for efficient workflow.
- Collaborated with kitchen staff to synchronize food and beverage service.
- Implemented safety protocols to meet health regulations and standards.
- Resolved customer complaints promptly while upholding high service standards.
- Created daily reports detailing liquor sales figures for management review.
- Monitored cash flow at register to verify accuracy of financial transactions.
Beautician
Glam Bar
Cranston
01.2022 - 02.2025
- Maintained cleanliness and organization of workstations to create welcoming atmosphere.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Recommended beauty products tailored to client needs, enhancing service delivery.
- Ensured compliance with health and safety regulations during beauty treatments.
- Increased sales through exceptional service and a positive, energetic attitude.
- Administered payment transactions accurately using point-of-sale software systems.
- Organized promotional events to boost beauty product sales.
- Kept detailed records of services provided for personalized follow-up appointments.
Waitress
Snookers
Providence
05.2023 - 12.2023
- Delivered exceptional customer service in high-pressure dining environment.
- Prepared dining area for special events and large parties efficiently.
- Cultivated positive relationships with regular customers through engaging conversations.
- Greeted patrons, addressed inquiries, and recommended specials to enhance sales.
- Monitored customer satisfaction throughout meal service to ensure quality experience.
- Bussed tables during peak hours to maintain cleanliness and expedite service.
- Served alcoholic beverages responsibly, adhering to state laws and regulations.
- Ensured compliance with health codes regarding food preparation and storage practices.
Head Bartender
Mardi Gras
Springfield
01.2017 - 2023
- Oversaw bar operations to ensure smooth service during peak periods.
- Trained and mentored junior bartenders on drink preparation and service excellence.
- Developed seasonal cocktail menus incorporating fresh ingredients and current trends.
- Cultivated strong relationships with customers to enhance venue experience.
- Implemented cash handling procedures, ensuring accuracy during all transactions.
- Resolved customer complaints and disputes to promote satisfaction and loyalty.
- Managed inventory, regulatory compliance, and overall bar area organization.
- Performed opening and closing duties, including setup of equipment and restocking supplies.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
Head Bartender
Hollywood Lounge
North Providence
05.2019 - 01.2021
- Executed opening and closing duties, including setup of bar equipment and restocking supplies.
- Delivered prompt, courteous customer service to enhance guest satisfaction.
- Trained new bartenders on effective drink mixing and pouring techniques.
- Maintained cleanliness and safety standards in compliance with health regulations.
- Introduced seasonal menu items that increased monthly sales.
- Upsold premium brands to elevate overall sales performance.
- Provided exceptional bar service at special events, including weddings and corporate conferences.
- Recommended food and drink pairings based on patron preferences and promotions.
Bar Manager
Syn Hookah Lounge
Providence
04.2019 - 05.2020
- Developed cocktail menus and trained staff on drink preparation techniques.
- Implemented inventory management system for liquor and supplies control.
- Coordinated special events and promotions to elevate guest experiences.
- Ensured compliance with health and safety regulations during bar operations.
- Collaborated with suppliers to source quality products for bar menu.
- Managed day-to-day operations including cash handling and payroll processing.
- Resolved customer complaints to maintain a positive lounge atmosphere.
- Monitored performance of bartenders to guarantee prompt and courteous service.
Head Hostess
Golden Greek Restaurant & Pub
Killingly
05.2013 - 11.2015
- Greeted guests warmly, ensuring pleasant dining experiences throughout each service.
- Managed reservations and organized seating arrangements to maximize efficiency.
- Handled customer inquiries and resolved issues professionally to enhance satisfaction.
- Collaborated with kitchen staff for timely food delivery to tables during peak hours.
- Trained new hostesses on restaurant protocols and procedures effectively.
- Maintained cleanliness and organization of front-of-house areas to uphold standards.
- Monitored guest feedback to identify areas for service quality improvement.
- Restocked supplies, including menus and utensils, to support hosting duties consistently.
Education
High School Diploma -
Killingly High School
Killingly, CT06-2015
Some College (No Degree) - Business
Quinebaug Valley Community College
Danielson, CTReiki Master - Holistic Reiki Healing Therapy
Udemy
Online Skills
- Time management
- Document structuring
- Policy formulation
- Inventory oversight
- Client communication
- Project management
- Detail orientation
- Exceptional hospitality service
- Cash handling expertise
- Conflict mediation
- Vendor negotiation skills
- Communication effectiveness
- Sales improvement strategies
- Leadership qualities
- Networking proficiency
- Reliability and accountability
- Empathy cultivation
Certification
Body Sculpting
Affiliations
Smithfield Youth Soccer Coach
References
References available upon request.
Timeline
Business Owner
Cozy Homes Cleaning & Organization LLC
10.2023 - Current
Waitress
Snookers
05.2023 - 12.2023
Office Administration Manager
Rueli Builders
01.2023 - Current
Managing Bartender
Lucky's Cabaret & Restaurant
05.2022 - 05.2025
Beautician
Glam Bar
01.2022 - 02.2025
Head Bartender
Hollywood Lounge
05.2019 - 01.2021
Bar Manager
Syn Hookah Lounge
04.2019 - 05.2020
Head Bartender
Mardi Gras
01.2017 - 2023
Head Hostess
Golden Greek Restaurant & Pub
05.2013 - 11.2015
High School Diploma -
Killingly High School
Some College (No Degree) - Business
Quinebaug Valley Community College
Reiki Master - Holistic Reiki Healing Therapy
Udemy