JESSICA SHORONIE LEE
Kingston,JM
Summary
Customer service supervisor with Front Office Supervision Level 3 Diploma and 5+ years’ experience seeking H-2B Front Office position. Skilled in check-in/out, billing, de-escalation, cash handling, and team leadership. Available October for the winter 2026 season; willing to relocate; open to all shifts.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Call Center Solutions
Junction, JM
02.2023 - Current
- Managed 50+ daily inquiries via phone/chat/email, ensuring accurate verifications, collections, and billing resolutions
- Maintained professionalism in high-stress situations, effectively resolving escalated customer issues
Supervisor
Teleperformance
Montego Bay, JM
09.2020 - 04.2021
- Promoted to lead team of 15 agents; coached on billing, complaints, upselling
- Coordinated schedules and time adjustments; delivered feedback to agents on performance
- Prior: Customer Service Agent, Aug 2019 - Sept 2020
Front Office Agent
Junction Guest House
St. Elizabeth, JM
01.2019 - 07.2019
- Managed check-in/out processes, reservations, and inventory for guest property
- Addressed telephone and in-person inquiries; verified billing instructions for accuracy
Education
Front Office Supervision Level 3 Diploma -
Southwest TVET Institute
01-2017
Skills
- Check-in and check-out
- Reservations
- Billing accuracy
- Upselling
- CRM/PMS systems
- MS Excel
- MS Word
- Communication tools
- De-escalation
- Conflict management
- Complaint resolution
- Collaboration techniques
Availability
Oct 2026 - Mar 2027, Willing to relocate. Open to nights, weekends, holidays.
Valid Passport
True
Timeline
Customer Service Rep
Call Center Solutions
02.2023 - Current
Supervisor
Teleperformance
09.2020 - 04.2021
Front Office Agent
Junction Guest House
01.2019 - 07.2019
Front Office Supervision Level 3 Diploma -
Southwest TVET Institute