Jessie A. Cope
PetDoctor
Terrell
8
years of professional experience
I’ve always wanted to work in the vet field because I’ve grown up around animals my whole life and have always loved taking care of them. I also have experience with veterinary customer service, which has taught me how to communicate with clients, help with their needs, and make sure they feel comfortable. I’m excited to continue learning and gain more experience while doing something I’ve always been passionate about.
Work History
CSR
2 Years 7 Months- Streamlined communication processes between departments, improving response times to client needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained appointment schedules, optimizing time management for staff and clients.
Sales/Shift Leader
2 Years- Developed targeted sales strategies for achieving business growth and meeting sales targets.
- Developed strong customer relationships through personalized service and effective communication.
- Trained and mentored new team members on operational procedures and best practices.
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Volunteer
2 Years- Coordinated animal adoptions, ensuring smooth transitions to new homes.
- Trained and mentored new volunteers on shelter operations and animal care standards.
- Implemented enrichment programs for animals, enhancing their well-being during shelter stay.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
High School Graduate
Skills
Veterinary client intake
Appointment scheduling
Client records management
Screen calls to determine needs of clients
Payment processing
Client education
Timeline
CSR
PetDoctor
01.2024 - CurrentRead More
Sales/Shift Leader
Glo Sun Spa
01.2022 - 01.2024Read More
Volunteer
Forney Animal Shelter
01.2019 - 01.2021Read More
Forney High School
High School Graduate
Read More
Disclaimer
Referrals provided upon request.