Jessie Akyol
Ashland,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Video Teller Center Manager
Missouri Credit Union
06.2013 - Current
- Managed multiple priorities effectively while maintaining professional communication within the video teller department.
- Trained new hires on video teller procedures, ensuring consistency and adherence to company standards.
- Maintained high levels of client satisfaction by providing prompt resolution of issues related to financial transactions or account discrepancies.
- Improved operational efficiency through consistent monitoring of system performance during peak hours.
- Streamlined transaction processes for faster service and improved customer experience.
- Developed new strategies for enhancing the video teller service.
Teller Supervisor
Missouri Credit Union
09.2015 - 04.2017
- Increased team productivity with regular coaching and performance feedback sessions.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
Marketing Specialist
Armed Forces Bank
09.2007 - 11.2011
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Worked closely with in-house design team to develop visuals for content.
Retail Banking Specialist
Armed Forces Bank
06.2005 - 09.2007
- Managed a high volume of transactions daily, ensuring accuracy and adherence to regulatory requirements.
- Maintained strict compliance with all federal, state, and company regulations governing retail banking activities.
- Increased customer satisfaction by providing efficient and personalized banking solutions.
Teller
Armed Forces Bank
08.2004 - 06.2005
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Associate of Arts - Business
Kansas City Kansas Community College
Leavenworth, KSSkills
- Operational Efficiency
- Staff Training and Development
- Financial product knowledge
- Employee Coaching
- Motivational Skills
- Critical Thinking
- Proactive and Focused
- Employee Training Oversight
- Goal Setting
- Customer Service
- Relationship Building
Timeline
Teller Supervisor
Missouri Credit Union
09.2015 - 04.2017
Video Teller Center Manager
Missouri Credit Union
06.2013 - Current
Marketing Specialist
Armed Forces Bank
09.2007 - 11.2011
Retail Banking Specialist
Armed Forces Bank
06.2005 - 09.2007
Teller
Armed Forces Bank
08.2004 - 06.2005
Associate of Arts - Business
Kansas City Kansas Community College
Similar Profiles
Melinda SiroisMelinda Sirois
Member Communications Manager at Missouri Credit UnionMember Communications Manager at Missouri Credit Union
Hunter AndersonHunter Anderson
Financial Officer at Missouri Credit UnionFinancial Officer at Missouri Credit Union
Deborah CalvertDeborah Calvert
Loan Officer Assistant/Lead Teller at Southeast Missouri Community Credit UnionLoan Officer Assistant/Lead Teller at Southeast Missouri Community Credit Union
Stephanie HillStephanie Hill
Senior Office Support Assistant at University of Missouri, School of MedicineSenior Office Support Assistant at University of Missouri, School of Medicine
SUSAN SENEVEYSUSAN SENEVEY
Registered Nurse at University of Missouri HospitalRegistered Nurse at University of Missouri Hospital