Jessie Carrillo
Daytona Beach
Summary
Dedicated front desk agent with expertise in guest relations, payment processing, and conflict resolution. Committed to enhancing customer satisfaction through effective problem-solving and personalized service.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Vacatia
Daytona Beach
03.2024 - Current
- Welcomed guests with friendly demeanor and provided personalized assistance.
- Managed reservation systems and ensured accurate guest information.
- Handled guest inquiries and resolved issues with professionalism and care.
- Maintained lobby cleanliness and organized front desk materials efficiently.
- Collaborated with housekeeping and maintenance teams to address guest needs.
- Assisted in processing payments and managing billing inquiries promptly.
- Answered phones, responded to inquiries, and took messages.
Bakery Clerk
Publix Grocery Store
Treasure island
02.2022 - 09.2022
- Assisted customers in selecting fresh bakery products and answering inquiries.
- Prepared and displayed baked goods according to store standards and visual guidelines.
- Maintained cleanliness and organization of the bakery area throughout shifts.
- Operated bakery equipment safely while following health and safety regulations.
- Collaborated with team members to ensure efficient product restocking during peak hours.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
Meat Department Clerk
Publix Grocery Store
Treasure Island
06.2021 - 02.2022
- Assisted customers with meat selection and preparation guidance.
- Maintained cleanliness and organization in the meat display area.
- Operated slicing and packaging equipment safely and efficiently.
- Stocked shelves with fresh meat products and ensured proper rotation.
- Monitored product quality and freshness to meet store standards.
- Collaborated with team members to fulfill customer orders promptly.
- Responded to customer inquiries about meat products and cooking techniques.
- Followed safety protocols for handling, storing, and disposing of meat items.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Weighed, packaged, priced and labeled items for sale in the department.
- Received daily shipments of fresh meat products from suppliers.
- Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
- Cleaned equipment such as knives, slicers, grinders, scales, wrapping machines.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Trimmed and prepared various cuts of meat for display cases or customer orders.
Grocery Bagger
Publix Grocery Store
Treasue island
06.2017 - 06.2021
- Bagged groceries efficiently for customer convenience and satisfaction.
- Assisted customers in carrying bags to their vehicles.
- Maintained cleanliness and organization of bagging area.
- Collaborated with cashiers to ensure smooth checkout process.
- Provided friendly service to enhance shopping experience.
- Resolved customer inquiries regarding bagging options and store policies.
- Ensured proper handling of fragile items during bagging process.
- Followed safety protocols while handling food products and materials.
- Greeted customers and provided assistance with bagging groceries.
- Retrieved carts from returns and parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
- Assisted customers with locating specific items within the store when requested.
- Organized bags neatly in shopping carts for easy transport from store to car.
Education
High School Diploma -
Seminole Highshool
Seminole 05-2021
Skills
- Guest relations
- Reservation management
- Payment processing
- Front desk operations
- Conflict resolution
- Customer relationship management
- Problem solving
- Front office support
- Hospitality service expertise
- Front desk management
- Guest accommodations
Timeline
Front Desk Agent
Vacatia
03.2024 - Current
Bakery Clerk
Publix Grocery Store
02.2022 - 09.2022
Meat Department Clerk
Publix Grocery Store
06.2021 - 02.2022
Grocery Bagger
Publix Grocery Store
06.2017 - 06.2021
High School Diploma -
Seminole Highshool