JESSIE COATES
McKenney,Virginia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet client needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Office Manager
Family Insight, P.C
Midlothian, VA
12.2019 - Current
- Manage and oversee day-to-day activities of operations for the site
- Manage and maintain calendars for many clinical staff
- Assist human resources in filing and processing the documentation of new hires
- Record and maintain employee and client information with strict confidentiality
- Handle client inquiries and complaints
- Complete insurance verifications for clients
Receptionist
Harris, Hardy & Johnstone, P.C
Richmond, VA
07.2016 - 11.2019
- Received, screened and connected all incoming phone calls to appropriate personnel
- Interacted and spoke with a multitude of clients regarding their questions and concerns
- Sorted and delivered letters and packages to appropriate staff
- Provided assistance to staff on various projects- i.e., compiled tax documentation for clients, documented information in Excel for a fraud case, etc.
- Managed multiple tasks and met time-sensitive deadlines
Membership Coordinator
Orange Theory Fitness
Henrico, VA
02.2016 - 07.2016
- Learned to operate their computer system
- Toured potential new members and had a strong working knowledge of the facility and what it had to offer
- Answered phones and operated the cash register
Head Cashier
03.2016 - 07.2016
- Maintained a high volume of successful sales − Had a working knowledge of the store merchandise in order to provide helpful advice to customers − Supervised a team of cashiers and handled any issues that may have occurred
Front Desk and Fitness Floor Employee/Supervisor
Health And Fitness Center At Longwood University
Farmville, VA
03.2012 - 05.2015
- Trained to electively monitor the safety of patrons and personnel through preparation drills and CPR exercises
- Learned to operate the computer software system, cash register, sound system to the facility, and was responsible for the master keys
Intern
Longwood Police Department
Farmville, VA
01.2014 - 05.2014
- Helped manage personnel accounts for key card building access on Longwood University’s campus
- Monitored dispatch employees while gaining knowledge of how the department operated
- Helped conduct routine stops and surveillance of Longwood University and the surrounding town
Education
Master of Arts - Teaching: Elementary Education
Liberty University
Lynchburg, VA12.2023
Bachelor of Science - Criminal Justice
Longwood University
Farmville, VA05.2015
Skills
- Office Administration
- Excellent Communication Skills
- MS Office proficiency (Word, Excel, PowerPoint)
- Multitasking Capabilities
- Adaptable & Quick to Learn
- Organizing and Management Skills Professional Correspondence
- Strong Analytical Skills
- CPR/AED & BFA Trainer (Family Insight, PC)
- Experience with Electronic Health Records (EHR)
Websites
Timeline
Office Manager
Family Insight, P.C
12.2019 - Current
Receptionist
Harris, Hardy & Johnstone, P.C
07.2016 - 11.2019
Head Cashier
03.2016 - 07.2016
Membership Coordinator
Orange Theory Fitness
02.2016 - 07.2016
Intern
Longwood Police Department
01.2014 - 05.2014
Front Desk and Fitness Floor Employee/Supervisor
Health And Fitness Center At Longwood University
03.2012 - 05.2015
Master of Arts - Teaching: Elementary Education
Liberty University
Bachelor of Science - Criminal Justice
Longwood University