Jessie Gray
Southgate,MI
Summary
Proven candidate skilled in managing multiple priorities and eager to take on additional responsibilities. Enthusiastic about working with nature and dedicated to preserving the beautiful Metroparks in Michigan. Maintains focus in stressful situations and high-volume environments. Dependable and passionate individual with strong communication, clerical, and business skills, actively seeking opportunities for advancement.
Overview
6
6
years of professional experience
Work History
Operations Clerk
Huron Clinton Metroparks - Willow
06.2024 - Current
- Count and balance daily receipts from park facilities, record receipts, prepare bank deposit, and verify totals.
- Collaborate with team members to achieve department goals, contributing to a positive work environment through clear communication.
- Improved customer satisfaction with timely and accurate response to inquiries, and communicate park policies/procedures to employees and the general public.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Efficiently performed clerical duties including stock and organize office supplies, input data into spreadsheets and databases.
- Proficient in both RecTrac and NewWorld record management systems.
- Answer phones, staff front desk, and effectively operate radio equipment.
Tollbooth Attendant
Huron Clinton Metroparks - Willow
04.2024 - 06.2024
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment (RecTrac) and processed toll payments accurately.
Physical Therapy Technician/Strength Trainer
Pryde Athletics and Physical Therapy
12.2022 - 03.2024
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding
- Maintained cleanliness and sanitation of clinic or treatment environment
- Optimized workout efficiency focused on peak performance during competition season
- Mentored new hires, resulting in stronger staff development and increased productivity
- Educated patients on proper exercise techniques and home care routines
Server/Bartender
Portofino’s
05.2022 - 12.2023
- Managed inventory levels of stock
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Handled cash transactions accurately
- Answered customers' questions, recommended items, and recorded order information
- Assisted in training new hires
Kinesiology Internship
Pryde Athletics and Physical Therapy
09.2022 - 12.2022
Banquet Server/ Grill Bartender
Fox Hills Golf Course
09.2019 - 07.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests and golfers
- Trained new banquet and grill servers
- Kept register accurate through correct billing, payment processing, and cash management practices
- Oversaw refreshments counter
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns
- Completed post-event tasks such as cleaning and inventory management
Server
Bob Evan’s
07.2018 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collected payments, balanced cash receipts, and maintained accurate cash drawer
- Worked with POS system to place orders
- Maintained clean and organized dining room area
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
- Maintained thorough knowledge of menu
Education
Bachelor of Science - Kinesiology
Wayne State University
Detroit, MI12.2022
-
University of Michigan - Dearborn
Dearborn, MIHigh School Diploma -
Canton High School
Canton, MI06.2018
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Excellent Communication
- High Energy and Stamina
- Team Player
- Inventory Management
- Transactions and Cash Handling
- Certified in CPR/AED
Hobbies
- Hiking nature trails
- Walking my dog
- Powerlifting
- Playing softball
Timeline
Operations Clerk
Huron Clinton Metroparks - Willow
06.2024 - Current
Tollbooth Attendant
Huron Clinton Metroparks - Willow
04.2024 - 06.2024
Physical Therapy Technician/Strength Trainer
Pryde Athletics and Physical Therapy
12.2022 - 03.2024
Kinesiology Internship
Pryde Athletics and Physical Therapy
09.2022 - 12.2022
Server/Bartender
Portofino’s
05.2022 - 12.2023
Banquet Server/ Grill Bartender
Fox Hills Golf Course
09.2019 - 07.2022
Server
Bob Evan’s
07.2018 - 09.2019
Bachelor of Science - Kinesiology
Wayne State University
-
University of Michigan - Dearborn
High School Diploma -
Canton High School
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