Jessie Gregg
Herc Rentals
Reno,NV
19
years of professional experience
Skilled Field Service Technician specializing in troubleshooting, preventive maintenance, and customer service. Proven track record of enhancing equipment uptime and fostering strong client relationships through effective communication.
Work History
Field Service Technician
2 Months- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Territory Manager - Sales and Service
2 Years 1 Month- Developed and executed strategic sales plans to enhance market penetration and customer engagement.
- Fostered strong relationships with key clients, ensuring satisfaction and loyalty through proactive communication.
- Led cross-functional teams to improve service delivery processes and resolve customer issues effectively.
- Analyzed market trends and competitor activities to drive informed decision-making and strategy adjustments.
- Monitored performance metrics to identify areas for improvement and optimize territory management strategies.
- Collaborated with marketing teams to align promotional efforts with sales objectives, increasing brand visibility.
- Conducted regular assessments of customer needs, aligning service offerings to meet evolving demands efficiently.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Established a consistent follow-up system that ensured timely communication with clients after initial interactions.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Developed comprehensive account plans for high-priority clients, leading to improved retention rates and long-term partnerships.
- Streamlined internal processes, reducing order processing time and improving overall efficiency.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
Field Service Technician
2 Years 9 Months- Led cross-functional teams in troubleshooting complex system issues, enhancing customer satisfaction through timely resolutions.
- Streamlined service processes, reducing response times through effective scheduling and resource allocation strategies.
- Analyzed service reports to identify trends, improving preventative maintenance practices across multiple client sites.
- Followed safety procedures to avoid injuries in the the field.
- Followed safety procedures to avoid injuries in the the field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
Field Service Technician
5 Years 3 Months- Diagnosed and resolved equipment malfunctions on-site, ensuring minimal downtime for clients.
- Conducted routine maintenance checks on various material handling equipment to enhance operational efficiency.
- Provided technical support and training to customers on proper equipment usage and safety protocols.
- Collaborated with engineering teams to implement design improvements based on field observations and client feedback.
- Mentored junior technicians, fostering skill development and promoting adherence to safety standards in the field.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Assistant Store Manager
4 Years 1 Month- Implemented loss prevention measures, reducing shrinkage through staff awareness training.
- Analyzed sales data to identify trends and recommend adjustments to merchandising strategies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
4 Years 7 Months- Developed staff training programs to enhance product knowledge and service efficiency.
- Collaborated with team members to optimize sales strategies and achieve store goals.
- Assisted in managing daily store operations, ensuring exceptional customer service and satisfaction.
- Monitored inventory levels and implemented effective stock management practices.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Led team meetings focused on performance improvement and operational excellence initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma
Skills
Troubleshooting
Preventive Maintenance
Technical troubleshooting
Customer service
Customer training
Work orders
Inventory management
User training
Collaboration
Technical support
Communication
Vehicle operation
MS office
Mechanical aptitude
Mentoring
Relationship building
Service coordination
Professional demeanor
Accountability
Positive mindset
Technical support
Timeline
Field Service Technician
Herc Rentals
05.2026 - CurrentRead More
Territory Manager - Sales and Service
Motion and Flow Control Products
04.2024 - 05.2026Read More
Field Service Technician
Pride Equipment Repair
07.2021 - 04.2024Read More
Field Service Technician
Raymond Handling Concepts
04.2016 - 07.2021Read More
Assistant Store Manager
Hose and Fittings Etc.
03.2012 - 04.2016Read More
Assistant Store Manager
Discount Tire
08.2007 - 03.2012Read More
Academy For Career Education
High School Diploma
Read More