Jessie Hensel
Daingerfield,TX
Summary
Experienced customer service and auto insurance professional with a strong background in policy support, billing resolution, and account accuracy. Known for clear communication, problem-solving, and dependable service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Auto Insurance Sales
Direct Auto Insurance
Mount Pleasant , Tx
11.2024 - 08.2026
- Resolved customer inquiries, policy questions, and billing concerns with accurate, professional communication.
- Explained coverage options, claims steps, and account details in clear, customer-focused language.
- Processed policy changes, endorsements, and payments while maintaining service accuracy and compliance.
- Navigated customer accounts and documentation to support timely issue resolution.
Customer Service Representive Insurance Agent
Go Auto Insurance
11.2021 - 11.2024
- Explained insurance options, exclusions, and renewal details in clear, customer-focused language.
- Resolved policy, billing, and coverage inquiries through phone, email, and chat support.
- Processed endorsements, cancellations, and payment updates with accurate system documentation.
- Reviewed account information to identify discrepancies and correct service issues promptly.
Customer Service Representative
Williams Insurance Agency
01.2019 - 11.2021
- Managed inbound calls, resolving policy questions and coverage concerns with accurate, timely service.
- Assisted policyholders with claims reporting, documentation, and follow-up communication.
- Coordinated billing inquiries, payment updates, and account corrections with carriers and clients.
- Processed policy changes, endorsements, and cancellations while maintaining clean client records.
Customer Service Representative
Travis McInroe Insurance Agency
02.2011 - 08.2018
- Explained policy details, exclusions, and premium changes in clear, professional language.
- Reviewed renewal notices, identified coverage changes, and supported retention efforts.
- Trained new staff on customer service procedures, agency systems, and compliance standards.
- Streamlined office workflows by organizing client files and tracking pending service requests.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05-2007
Certification
Property and Casualty Insurance Obtained in August 2017.
Timeline
Customer Service Auto Insurance Sales
Direct Auto Insurance
11.2024 - 08.2026
Customer Service Representive Insurance Agent
Go Auto Insurance
11.2021 - 11.2024
Customer Service Representative
Williams Insurance Agency
01.2019 - 11.2021
Customer Service Representative
Travis McInroe Insurance Agency
02.2011 - 08.2018
High School Diploma -
Mount Pleasant High School