Jessie Hogan-Booker
Bossier City,Louisiana
Summary
Results-driven Management professional with 20 years of experience in Casino operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. High-performing as Operation Manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
35
35
years of professional experience
Work History
Mental Health Technician
Brentwood Hospital
04.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Operations Manager
Margaritaville Resort Casino
04.2015 - 06.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built strong operational teams to meet process and production demands.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
Human Resources Specialist
Centric Pipe
08.2013 - 08.2015
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Cage Manager
Horseshoe Casino & Hotel
07.1997 - 08.2013
- Resolved customer complaints and payout errors.
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Evaluated quality of service of several cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
- Evaluated quality of service of several cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
- Evaluated quality of service of several cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
- Evaluated quality of service of 20 cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.2
Retail Salesclerks
Dillards Department Store
01.1990 - 07.1997
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided efficient checkout services for a smooth customer experience, minimizing wait times.
Education
Associate of Arts - Business Administration And Management
Southern University At Shreveport
Shreveport, LA05.1990
Timeline
Mental Health Technician
Brentwood Hospital
04.2023 - Current
Operations Manager
Margaritaville Resort Casino
04.2015 - 06.2023
Human Resources Specialist
Centric Pipe
08.2013 - 08.2015
Cage Manager
Horseshoe Casino & Hotel
07.1997 - 08.2013
Retail Salesclerks
Dillards Department Store
01.1990 - 07.1997
Associate of Arts - Business Administration And Management
Southern University At Shreveport
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