Summary
Overview
Work History
Education
Skills
Military Service
Personal Information
Certification
Languages
References
Timeline
Generic

Kiana Powell

Health Technician
Shreveport,LA

Summary

Dynamic professional with a robust background in healthcare and retail, notably at Brentwood Hospital. Excelled in therapeutic communication and clinical documentation, achieving 100% customer satisfaction at Mattress Firm. Skilled in problem-solving and critical thinking, adept at enhancing operational efficiency and patient care. Proven track record in leadership and organizational skills, consistently exceeding performance benchmarks.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Brentwood Hospital
Shreveport, US
03.2022 - Current
  • Certified in first aid, CPR, and CPI
  • Assisted in monitoring patient activity and reporting issues to the medical staff
  • Often assisted medical staff in situations where a patient needed to be restrained
  • Performed EKG’s and patient searches when needed to
  • Assisted patients with activities of daily living; attends to patient behavioural problems and provides assistance in crisis intervention, as needed
  • Maintained established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards
  • Charted patient observations, following prescribed procedures and standards
  • Provided care to patients in a manner that promotes safety, comfort, and the therapeutic environment

Carpentry and Masonry Specialist (Engineer)

Army National Guard
Marksville, US
05.2016 - 05.2023
  • Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an Office/Administrative Assistant role
  • Deliver outstanding interpersonal, customer service, leadership, and organizational skills while thriving within detail-oriented, deadline-driven environments
  • Selected Contributions:
  • Skill-fully expedited work requisitions as needed that optimize government construction projects and facilities
  • Proven track record of accurately maintaining detailed records, and multitasking within fast-paced atmospheres
  • Collaborate with internal and external teams to facilitate effective and efficient work processes to complete a variety of time sensitive projects with positive service wide impacts

Manager

Walgreens
Shreveport, US
03.2021 - 03.2022
  • Delivered exceptional customer support while supporting all facets of retail establishment including greeting customers, collecting payments, resolving customer inquiries, accepting customer returns, and counting the money in the cash drawer
  • Adept financial analysis expertise, attention to detail, courtesy, and teamwork
  • Assigning duties to specific employees based on role and skills
  • Supervising employees and assisting with tasks as necessary
  • Training new and current team members on tasks
  • Handling customer issues and managing conflicts
  • Adhering to company policies and health, safety and employment standards
  • Balancing cash drawers and preparing cash deposits

Sales Associate

Mattress Firm
Shreveport, US
08.2019 - 06.2020
  • Delivered exceptional customer support while supporting all facets of retail establishment including greeting customers, collecting payments, resolving customer inquiries, accepting customer returns, fitting customers to the perfect bed, and financing customers items
  • Adept financial analysis expertise, attention to detail, courtesy, and teamwork
  • Selected Contributions:
  • Accurately process customer payments by cash, check, or credit/debit cards using cash registers, and optical price scanning systems; skill-fully operate the POS system in an extremely accurate manner
  • Recognized for exceptional customer service ratings, achieving 100% customer satisfaction in all categories including communication skills, listening skills, problem resolution and politeness

Sitter

Elite Health Solutions
Shreveport, US
02.2015 - 06.2018
  • Responsible for the ongoing care of an elderly patients in a private residence setting
  • Coordinated and managing daily patient activities including, errands, prescriptions, and provide daily companionship, while maintaining a constant awareness of physical and emotional needs
  • Proven track record of organizational management, effective communication, and documentation and reporting
  • Selected Contributions:
  • Delivered exceptional customer service that assisted geriatric patients with personal care in their home; facilitated care activities which improved physical and mental well-being
  • Expertly provided transportation to appointments, resulting in optimal health and well-being
  • Leveraged strong documentation and reporting expertise to record patient information, recording and documenting patient activities, medication histories, and notifying family of changing and unusual conditions
  • Effective communicator with demonstrated ability establishing and cultivating strong relationships with patients and their families which improved care outcomes; maintained safe, secure, and healthy patient environment

Merchandise Flow Specialist / Cashier

Aeropostale
Shreveport, US
05.2014 - 07.2016
  • Delivered exceptional customer support while supporting all facets of retail establishment including greeting customers, collecting payments, resolving customer inquiries, accepting customer returns, and counting the money in the cash drawer
  • Adept financial analysis expertise, attention to detail, courtesy, and teamwork
  • Selected Contributions:
  • Played a key role in delivering exceptional customer services to resolve an average of 100 inquiries in a week while consistently exceeding performance benchmarks in all areas of accuracy and revenue growth
  • Recognized for exceptional customer service ratings, achieving 100% customer satisfaction in all categories including communication skills, listening skills, problem resolution and politeness
  • Commended for initiative, persuasiveness, intense customer focus and dependability in all performance evaluations
  • Effectively and accurately conduct inventory and stock counts, stock checks and external counts to ensure all stock movements were replaced, rotated and recorded; implemented new organizational strategies which improved efficiency and productivity of merchandise flow
  • Accurately process customer payments by cash, check, or credit/debit cards using cash registers, and optical price scanning systems; skill fully operate the POS system in an extremely accurate manner
  • Leverage strong financial analysis and business acumen to count money accurately in the register at the beginning and end of the shift

Education

Bachelor of Science - Biochemistry

Louisiana State University
Shreveport, LA
07-2021

Skills

  • Excellent customer service skills
  • Problem-solving
  • Clinical documentation
  • Therapeutic communication
  • Recovery support
  • Critical thinking
  • Time management
  • Scheduling
  • Phone etiquette
  • Organizational skills
  • Medical terminology
  • Computer literacy
  • Communication skills
  • Typing
  • Patient Observation
  • Data entry

Military Service

United States National Guard, 05/01/16, 05/31/23, Specialist

Personal Information

Authorized To Work: US

Certification

  • BLS
  • CPR
  • CPI

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Mental Health Technician

Brentwood Hospital
03.2022 - Current

Manager

Walgreens
03.2021 - 03.2022

Sales Associate

Mattress Firm
08.2019 - 06.2020

Carpentry and Masonry Specialist (Engineer)

Army National Guard
05.2016 - 05.2023

Sitter

Elite Health Solutions
02.2015 - 06.2018

Merchandise Flow Specialist / Cashier

Aeropostale
05.2014 - 07.2016

Bachelor of Science - Biochemistry

Louisiana State University

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Kiana PowellHealth Technician