JESSIE KAGEL
Phoenix,AZ
Summary
Performance-oriented, results driven, Pet Care Professional with proven attention to detail and experience. Driven by client relations and retention. Great success with customer satisfaction and high-quality work. Seasoned and passionate in the pet hospitality field and always willing to go extra mile to meet the needs of the company, the clients/pets and my team.
Overview
28
28
years of professional experience
Work History
Independent Contractor
Just Around the Corner
Phoenix, Arizona
10.2023 - Current
- Provided daily care for various animals, ensuring their health and welfare.
- Conducted regular health checks on animals to monitor well-being and behavior.
- Administered medications and treatments as directed by veterinarians or supervisors.
- Assisted in training animals using positive reinforcement techniques for behavior improvement.
- Documented animal behavior and health observations for accurate record-keeping purposes.
Assistant Manager
PetSmart
SCOTTSDALE, AZ
02.2023 - 10.2023
- Supervised daily operations and staff performance in a pet care retail environment.
- Assisted in training new team members on company policies and procedures.
- Collaborated with management to improve customer service strategies and initiatives.
- Coordinated promotional events and in-store activities to engage customers.
- Resolved customer inquiries and concerns with effective communication skills.
- Maintained cleanliness and organization throughout the store for a welcoming atmosphere.
Assistant Manager
Dogtopia PV Village
10.2022 - 02.2023
- Created/Organized/Hosted Daily Events Calendar & Daily Flyers
- Maintained and updated cleaning schedule, along with holding the team accountable to safety and cleaning standards.
- Inventory Management of cleaning, dog, and First aid supplies.
- Dismissed dogs proactively with ongoing behavior issues and monitored action plans to retain those with minor issues.
- Maintained a neat and organized FOH/BOH team and area at all times. This includes holding a team to professional clean dress.
- Set the example for the team and held them accountable to internal and external customer service standards.
- Kept the team members engaged in their duties
- Strived for high customer review ratings!
- Utilized training opportunities for the team such as dog injuries, billing issues, or customer complaints
- Actively communicated team developmental needs and issues to General Manager to ensure growth
- Worked in tandem with the General Manager, or Senior General Manager to keep employees accountable for their performance, actions and creating a culture of accountability within the resort.
- Developed team in up-selling and using dog evaluations to grow revenue
- Communicated any concerns or needs to the General Manager proactively and partnering after attempting to resolve issues.
- Responsive, respectful and able to get others onboard with own actions. Able to see the big picture.
- Projects a professional image to resort team, clients, support center team and supervisors. Dress/Demeanor/Language.
- Acts as a champion for change and adapts to evolving work environments, work priorities and organizational needs.
- Fostered a culture of flexibility within the resort team.
General Manager
Learning Pawsibilities 24/7
03.2022 - 10.2022
- Interviewed, Hired & Trained new staff
- Conducted staff meetings & evaluations
- Manage daily operations from open to close and all accounting, payroll, human resources, employee schedule, create & implement structure & module
- Maximize efficiency of administrative processes by completing paperwork in a timely manner & ensuring proper filing of every document
- Optimize site processes to ensure high team performance
- Evaluated & worked with team members to increase individual performance & set realistic goals
- Determine areas of improvement for cost control & initiate changes
- Reduce expenses by minimizing waste & allocating staff levels correctly
- Define employee functions & keep individuals on task
- Implement safety policies to reduce or eliminate incidents
- Customer Service, management and training of all team members.
- Uphold client rapport and trust and specialized in patient care of animals.
Animal Care Technician
Companion Pets Inc./Puppies in Love-Phoenix,Az
09.2021 - 04.2022
- Provided compassionate care to puppies
- Follows a regular schedule for cleaning and sanitizing all cages, runs, wards and related areas
- Feeds, walks, administer any medications to each animal as needed and records appetites.
- Gives baths, and grooms as directed by the medical team.
- Collects urine and fecal samples as directed by the medical team.
- Recognizes and records any unusual condition or abnormal behavior; observes animals recovering from surgery & other various ailments
- Assists doctors, technicians with the administration of medications or with restraint.
- Keeps the facility clean at all times.
- Maintains storage and other areas as directed.
- Performs other duties as required.
Frame Shop Manager
Hobby Lobby
Scottsdale, AZ
06.2020 - 09.2021
- Manage sales & production flow
- Gathered knowledge & reports of incoming artwork
- Ordered inventory for entire Department Ready made wall frames, as well as photo frames
- Ordered all customs taken by each individual framer
- Audited each individual order to ensure dimensions were accurate
- Customized orders & assisted guest in making the right decision for their artwork
- Installed the artwork, cut glass & mats
General Manager
Scottsdale Doggie Suites
Scottsdale, AZ
01.2012 - 05.2020
- Interviewed, hired & trained new staff
- Conducted staff meetings & evaluations
- Manage daily operations from open to close and all accounting, payroll, human resources, employee schedule, create & implement structure & module
- Maximize efficiency of administrative processes by completing paperwork in a timely manner & ensuring proper filing of every document
- Optimize site processes to ensure high team performance
- Evaluated & worked with team members to increase individual performance & set realistic goals
- Determine areas of improvement for cost control & initiate changes
- Reduce expenses by minimizing waste & allocating staff levels correctly
- Define employee functions & keep individuals on task
- Implement safety policies to reduce or eliminate incidents
- Customer Service, management and training of all team members.
- Uphold client rapport and trust and specialized in patient care of animals.
Bartender/Server/Lead Trainer
Taco Guild
Phoenix, AZ
01.2014 - 04.2016
- Utilize high levels of energy and superior multitasking abilities to quickly fulfill orders in this extremely fast paced establishment, while attending to guests at the bar & continuously stocking supplies to stay ahead in inventory.
- Customer Service, cash handling, and leader in opening and closing the restaurant.
- Entrusted to manage new employees and the training process.
Server/Designated Trainer
Cheesecake Factory
Phoenix, AZ
04.2010 - 04.2016
- Responsibilities include Serving in fine dining setting, replenishing supplies to keep ahead of restaurant needs.
- Customer Service, cash handling, and leader in opening and closing the restaurant.
- Designated to end of day closing duties for employees and the new staff training process.
Skateboard Arts Creation
K12/1n10
Phoenix, AZ
08.2012 - 04.2013
- Mentoring underprivileged and special needs youth at risk
- Facilitate classroom style setup while cultivating Art and socialism.
- Assigned to manage classroom activities and structure of the daily project to be implemented.
- Manage art supplies and inventory for youth program.
Administrative Assistant
Phoenix Airport Marriott
Phoenix, AZ
11.2005 - 02.2008
- Assisted in employee management, training, and inventory management of office supplies.
- Created effective organizational filing systems to streamline office function.
- Developed and met daily report demands for all Operations of the Hotel.
Lead Guest Services Representative
Sierra Suites
Phoenix, AZ
08.2002 - 11.2005
- Answered high volume of incoming calls & in-person inquiries from clients & colleagues
- Negotiated Rates & contracts for business accounts.
- Responsible for training all new staff members and maintaining Payroll /Accounting.
Server/Quality Assurance Manager
Chili's Restaurant
Phoenix, AZ
01.2000 - 10.2004
- Responsibilities included Serving in fast paced environment, replenishing supplies to keep ahead of restaurant needs.
- Customer Service, cash handling, and leader in opening and closing the restaurant.
- Entrusted to end of day closing duties for employees and the new staff training process.
Front Desk Guest Agent/Sales/Operations Manager
Comfort Inn, Turf Paradise
Phoenix, AZ
03.1998 - 01.2000
- Customer Service, end of day reports, and training of all new team members.
- Event and logistics coordination.
- Web site management, maintained vendor contacts, and organized sales leads.
Extracurricular Activities
Freelance Pet Portrait Artist, Photographer, and Writer & Jewelry Maker Actively participating and contributing my artwork for fundraisers and charities such as: P.A.W.S fur the cause, Equal Rights, and ASU's Canyon Voices Art and Literary Magazine. Volunteer for Pride Arts Expo for Dawn Bowman. Participant for Susan G. Komen Breast Cancer Walk. Participates in Corporate Softball league for Cheesecake Factory.
References
- Devon Bassett, Professional/Dogtopia, 602.552.0193
- Gregor Pherigo, Professional/Learning Pawsibilities, 214.769.4108
- Kayli Brogan, Professional/Scottsdale Doggie Suites, 623.640.4816
- Tammy Gorman, Professional/Hobby Lobby, 602.586.0352
Personal Qualifications
- CPR Certified & First Aid Certified
- Dog Behavior Specialist Certified
- Detailed and organized with the ability to work independently or in a team setting.
- Proficient in communication and keen on the importance of proper communication.
- Knowledgeable in Microsoft Office and a quick learner to other office software products.
- Projects assigned to me are prepared for in a timely manner with all anticipated responsibilities.
Timeline
Independent Contractor
Just Around the Corner
10.2023 - Current
Assistant Manager
PetSmart
02.2023 - 10.2023
Assistant Manager
Dogtopia PV Village
10.2022 - 02.2023
General Manager
Learning Pawsibilities 24/7
03.2022 - 10.2022
Animal Care Technician
Companion Pets Inc./Puppies in Love-Phoenix,Az
09.2021 - 04.2022
Frame Shop Manager
Hobby Lobby
06.2020 - 09.2021
Bartender/Server/Lead Trainer
Taco Guild
01.2014 - 04.2016
Skateboard Arts Creation
K12/1n10
08.2012 - 04.2013
General Manager
Scottsdale Doggie Suites
01.2012 - 05.2020
Server/Designated Trainer
Cheesecake Factory
04.2010 - 04.2016
Administrative Assistant
Phoenix Airport Marriott
11.2005 - 02.2008
Lead Guest Services Representative
Sierra Suites
08.2002 - 11.2005
Server/Quality Assurance Manager
Chili's Restaurant
01.2000 - 10.2004
Front Desk Guest Agent/Sales/Operations Manager
Comfort Inn, Turf Paradise
03.1998 - 01.2000