Experienced with regional market analysis, competitive strategy development, and relationship management. Utilizes strategic insights to enhance market presence and drive growth initiatives. Track record of fostering teamwork and achieving business objectives.
Hi, I’m
Jessie Lopes
Bloomfield
Summary
Overview
12
years of professional experience
Work History
C&N BUILDERS INC
Property Manager
03.2024 - Current
Job overview
- Experienced in overseeing daily operations of residential and commercial properties, ensuring efficiency, tenant satisfaction, and profitability
- Skilled in lease management, rent collection, budgeting, and expense monitoring
- Adept at coordinating maintenance, handling tenant concerns, and enforcing lease terms while ensuring compliance with local regulations
- Strong ability to collaborate with owners, vendors, and contractors to enhance property value and streamline operations
- Proficient in financial reporting, marketing vacant units, and implementing cost-saving initiatives
- Excellent communication, problem-solving, and organizational skills to balance tenant relations with financial performance.
T-MOBILE
Sr. Program Manager of Sales Operations
01.2022 - 03.2024
Job overview
- I led cross-functional initiatives to optimize sales operations, aligning strategies with corporate goals to drive revenue growth and efficiency
- Managing high-impact programs, I oversaw timelines, budgets, and deliverables to ensure success
- By analyzing key performance metrics, I identified trends and presented recommendations to leadership
- I streamlined sales processes, enhancing productivity and reducing inefficiencies
- Collaborating with sales, marketing, and operations, I fostered accountability and continuous improvement
- I also led change management efforts for new tools and processes, minimizing disruptions
- Additionally, I implemented reporting frameworks to measure success
- Key achievements include launching a CRM tool that boosted efficiency by 20%, creating a sales playbook that cut onboarding time by 30%, and reducing costs through process enhancements.
T-MOBILE FOR BUSINESS
Retail Development Manager
01.2019 - 01.2022
Job overview
- Created innovative content around business strategies to drive top results in field
- Built ongoing relationships with different support partners to deliver best experience for customers
- Set goals and develop plans for different business tactics and revenue growth
- Researching, planning, and implementing new target market initiatives
- Researching prospective accounts in target markets
- Pursuing leads and moving through sales cycle
- Created framework for business processing in retail to administer 150% increase in retail sales; proposed lead generation increase to 2+ per location, is each representative discovering 1 opportunity, leading to 70% increase in Sales representatives submitting and closing leads
- Achieved 2019 - Q3 & Q4, 2021 - Q2, Q3 & Q4 Top Performance Achievement
- Collaborated business plan for +2 increase in lead generation for entire channel nationwide
- Orchestrated the Go-To-Market content creator on National level.
T-MOBILE USA
Retail Training Store Manager
11.2012 - 01.2019
Job overview
- Responsible for maintaining a high performing sales location and training all of New Jersey newly hired employees
- Exceeding sales goals by providing outstanding customer experience
- Training and developing new hires for market
- Coaching and developing top talent for Market Learning Center
- Responsible for all daily tasks and customer experience
- Working alongside assistant managers to develop top talent for district
- Developing and execution of business strategies to increase sales performance, customer experience and optimize profitability
- Exceed sales goals by hiring, training, motivation, mentoring, providing feedback and following up with staff
- Accomplished PEAK Achievement for top 5% sales performance
- Attained multiple quarters Top Performance Achievement
- Succeeded Number 1 Store manager in company for 3 consecutive months
- Managed multiple diverse locations and lead to top sales performers
- Led Think Tank - Retail Operational partnership with innovative business operation ideas.
Education
University of ArizonaTucson, AZ
Master of Arts from Organizational Leadership
04-2025
University Overview
New Jersey City UniversityJersey City, NJ
Master of Arts from Sociology
05-2011
University Overview
Skills
- Staff management
- Customer relationship management (CRM)
- Strategic planning
- Project management
- Business development
- Project planning and development
- Relationship building
- Team collaboration
- Schedule management
- Customer relations
- Advanced problem solving
- Risk management
Accomplishments
Accomplishments
- Oversaw multiple residential family properties totaling over 100 individual units.
Languages
Spanish
Portuguese
English
Timeline
Property Manager
C&N BUILDERS INC
03.2024 - Current
Sr. Program Manager of Sales Operations
T-MOBILE
01.2022 - 03.2024
Retail Development Manager
T-MOBILE FOR BUSINESS
01.2019 - 01.2022
Retail Training Store Manager
T-MOBILE USA
11.2012 - 01.2019
University of Arizona
Master of Arts from Organizational Leadership
New Jersey City University
Master of Arts from Sociology
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