Jessie Martinez
Houston,US
Summary
Enthusiastic and ambitious health care professional who develops, organizes and manages clinical operations in a health care setting. My responsibilities typically involve administrative tasks and patient care duties with an exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Self-motivated insurance verification specialist proudly offering several years' experience building an understanding of medical terminology while tracking patient coverage. A poised professional with benefits explanation and administration expertise. Offering time management and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
WOODLAKE DIAGNOSTIC GROUP
HOUSTON, TX
03.2024 - Current
- Compiled and coded patient information or data in appropriate computer system.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
- Educated patients on their insurance benefits and coverage limitations.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Patient Service Coordinator
Mann Eye Institute
Houston, US
04.2023 - 10.2024
- Responsibilities included handling incoming calls, webchats, and web leads from prospective patients
- My role involved providing them with comprehensive information about our services, scheduling appointments, and addressing any inquiries they may have
- As the support center's first point of contact, my role was essential in guiding patients through their decision-making process regarding their eye care needs
- Strong customer relations, management and follow-up skills were essential for excelling in this position
- Be every patient's first point of contact to getting care by answering phone calls, help patients schedule appointments, review and send medical records and follow-up with patients about missing documents and appointments
Optometric Technician
Perfect Vision EyeCare & EyeWear
Houston, US
09.2020 - 01.2023
- Examine eyes, using observation, instruments and pharmaceutical agents, to determine visual acuity and perception, focus and coordination and to diagnose diseases and other abnormalities such as glaucoma or color blindness
- Educate and counsel patients on contact lens care, visual hygiene, lighting arrangements and safety factors
- Fit and adjust eyeglasses, contact lenses and other vision aids
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
Store Manager
PLS Check Cashing
Houston, US
01.2017 - 09.2020
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Review records for completeness, accuracy, and compliance with regulations
- Generated financial statements and facilitated account closing procedures each month
- Maintained integrity of general ledger, including the chart of accounts
- Created periodic reports comparing budgeted costs to actual costs
- Modified a comprehensive financial reporting package to reflect growing organisational complexity
- Trained 12 new employees on accounting principles and company procedures
- Analysed monthly balance sheet accounts for corporate reporting
- Analyze potential loan markets and develop referral networks to locate prospects for loans
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems
- Handle customer complaints and take appropriate action to resolve them
Project Manager
Luxe Construction
Houston, US
01.2015 - 01.2020
- Determine labor requirements for dispatching workers to construction sites
- Requisition supplies or materials to complete construction projects
- Inspect or review projects to monitor compliance with building and safety codes, or other regulations
- Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems
- Evaluate construction methods and determine cost-effectiveness of plans, using computers
- Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems
- Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer
Education
Associate's - Business Management
Houston Community College
Houston, Texas12.2017
High School Diploma -
Austin High School
Houston, Texas01.2013
Skills
- Project Management
- Time Management
- Problem Solving
- Communication
- Organization
- Customer Service
- Insurance terminology
- Insurance plan verification
- Secure data practices
- Insurance benefits verification
- Deductible & co-pay calculation
Timeline
Insurance Verification Specialist
WOODLAKE DIAGNOSTIC GROUP
03.2024 - Current
Patient Service Coordinator
Mann Eye Institute
04.2023 - 10.2024
Optometric Technician
Perfect Vision EyeCare & EyeWear
09.2020 - 01.2023
Store Manager
PLS Check Cashing
01.2017 - 09.2020
Project Manager
Luxe Construction
01.2015 - 01.2020
Associate's - Business Management
Houston Community College
High School Diploma -
Austin High School
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