Jessie McPherson
Summary
Dedicated and results-oriented management professional with extensive experience in multi-location operations, sales leadership, team development, customer service, employee training, and community engagement. Proven ability to lead teams, drive business growth, oversee daily operations, and build lasting relationships with clients and community partners. Recognized for exceptional work ethic, strong communication skills, and a passion for helping both employees and customers succeed.
Overview
16
16
years of professional experience
Work History
General Manager
Stretch Zone
Franklin, Tennessee
03.2022 - Current
- Oversaw operations for four Stretch Zone locations, ensuring operational efficiency and team alignment.
- Managed payroll, scheduling, hiring, onboarding, and employee development to enhance workforce effectiveness.
- Lead and conduct sales meetings to drive performance, accountability, and business growth.
- Oversee store sales performance and coach team members on sales strategies, membership conversions, and client retention.
- Monitor key performance indicators and implement action plans to achieve sales goals.
- Lead training initiatives to ensure consistency and high-quality service across all locations.
- Conduct store audits and maintain compliance with company standards and procedures.
- Coordinated community events, networking opportunities, and outreach programs to strengthen local engagement and brand presence.
- Support membership growth, retention, and overall business performance.
- Budget management
Bartender
Brothers burger joint
Nashville, TN
05.2016 - Current
- Manage front-of-house operations and ensure a positive guest experience.
- Oversee inventory management and place beer and liquor orders.
- Train and support team members on customer service standards and daily operations.
- Resolve customer concerns professionally and effectively.
- Assist with scheduling, team coordination, and operational efficiency.
- Provided exceptional customer service to enhance guest satisfaction.
- Maintained cleanliness and organization of the bar area at all times.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Engaged with patrons to create a welcoming atmosphere in the joint.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Stretch practitioner
Stretch Zone
Nashville, Tennessee
11.2020 - 03.2022
- Provide practitioner-assisted stretching sessions tailored to client needs and wellness goals.
- Educate clients on flexibility, mobility, recovery, and overall health benefits.
- Build strong client relationships through personalized care and service.
- Assist with membership sales, client retention, and customer relationship management.
Dance Studio Owner
Myself
Brentwood, TN
06.2010 - 08.2018
- Owned and operated a successful awarded dance studio.
- Developed and directed ballet curriculum for students of various ages and skill levels.
- Managed staffing, scheduling, budgeting, marketing, and daily business operations.
- Organized performances, recitals, and community events.
- Built strong relationships with students, families, and staff while fostering a positive learning environment.
Education
Homeschool
Philadelphia, PASkills
Results-driven management professional with expertise in multi-location operations, sales leadership, and team development Skilled in driving business growth, overseeing daily operations, and fostering strong relationships with clients and community partners Committed to enhancing employee performance and customer satisfaction
Results-driven management professional with expertise in multi-location operations, sales leadership, and team development Skilled in driving business growth, overseeing daily operations, and fostering strong relationships with clients and community partners Committed to enhancing employee performance and customer satisfaction
Timeline
General Manager
Stretch Zone
03.2022 - Current
Stretch practitioner
Stretch Zone
11.2020 - 03.2022
Bartender
Brothers burger joint
05.2016 - Current
Dance Studio Owner
Myself
06.2010 - 08.2018
Homeschool