Jessie Medina
Montclair,United States
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Office Representative
Dignity Health
09.2021 - Current
- Currently cross trained across all of northern CA in 5 of our dignity health departments. Those departments being primary care, ophthalmology, pain management, general surgery and rheumatology.
- Receive inbound calls from patients inquiring to schedule appts , request medication refills, follow up on referrals, discuss lab results and send messages to the patients doctors.
- Managed Electronic Health Records(EHR), ensuring accurate and confidential patient data.
- Follow triage scripting questions to guarantee the patient gets the proper care they need.
Medical Assistant
Health Care Avenues
Pomona, CA
02.2021 - 09.2021
- Maintain medical supplies inventory and perform preventative maintenance to keep medical equipment operating.
- Verify patient information to stay in HIPAA compliance, documenting medical history and confirming patients reason for the visit.
- Prepared patients for examinations by checking their vitals.
- Administered injections and performed necessary testing as ordered by the provider.
Customer Representative Call Agent (Seasonal)
Tivity Health Inc.
Chandler, AZ
10.2018 - 03.2019
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information research every issue and provide solutions or alternatives.
- Advertise new benefits of the month.
- In constant communication with Health Insurance companies to make sure members information is up to date and processed correctly.
Education
High School Diploma -
Mark Keppel High School
Alhambra, CA05.2015
General Education - undefined
East Los Angeles College
Los Angeles, CA09.2016
General Education - undefined
Citrus College
Glendora, CA03.2016
Skills
- CPR certified
- Customer service
- Sales
- EMR Systems
- Patient Care
- Experience Administering Injections
Certification
- CPR Certification
- Medical assistant certification
Timeline
Medical Assistant/Medical Office Representative
Dignity Health
09.2021 - Current
Medical Assistant
Health Care Avenues
02.2021 - 09.2021
Customer Representative Call Agent (Seasonal)
Tivity Health Inc.
10.2018 - 03.2019
General Education - undefined
East Los Angeles College
General Education - undefined
Citrus College
High School Diploma -
Mark Keppel High School