Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Jessie Paris

Summary

Seasoned Service Manager, proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-focused professional with a successful 8 year career in sector.

Overview

5
5
years of professional experience

Work History

Merchandise Service Manager

Lowes Home Improvement Warehouse
03.2019 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained records of service transactions and customer feedback for future reference.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.

Education

No Degree - Business Administration And Management

The University of Tennessee - Chattanooga
Chattanooga, TN

Skills

  • Advertising Techniques
  • Contract Law
  • Financial Statements
  • Sales Strategies
  • Customer Service
  • Critical Thinking
  • Staff Management
  • Order Supplies
  • Employee Supervision
  • Time Management
  • Project Planning
  • Verbal and Written Communication
  • Assist Customers
  • Team Leadership
  • Leadership Development

Quote

I never dreamed about success, I worked for it.
Estee Lauder

Timeline

Merchandise Service Manager

Lowes Home Improvement Warehouse
03.2019 - Current

No Degree - Business Administration And Management

The University of Tennessee - Chattanooga
Jessie Paris