Jessie Saalberg
Palos Verdes Estates,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful situations.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Marriott International, Inc.
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contributed in training of new staff
- Used internal software to process reservations, check-ins and check-outs.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Freelance Content Writer
Aiken House
08.2022 - 08.2023
- Conducted comprehensive research on diverse topics, ensuring accuracy and relevance of information in all written materials.
- Managed competing deadlines with efficiency.
- Completed thorough research into assigned topics.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Security Guard
Boise State University
05.2021 - 01.2023
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
Bachelor of Arts - English
Boise State University
Boise, ID05.2024
Skills
- Guest Relations & Customer Service Management
- Front Desk & Reservation Management
- Payment Processing
- Training and mentoring
Timeline
Front Desk Associate
Marriott International, Inc.
05.2023 - Current
Freelance Content Writer
Aiken House
08.2022 - 08.2023
Security Guard
Boise State University
05.2021 - 01.2023
Bachelor of Arts - English
Boise State University