JESSIE WILSON
Houston,TX
Summary
Dedicated IT Technical Professional with extensive experience in office management and customer support. Skilled in organizing processes, managing inventory, and fostering efficient communication. Committed to mentoring teams and ensuring accountability for assets while meeting deadlines. Aiming to leverage analytical skills and a passion for technology to enhance user support and drive organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Legendary Run Entertainment LLC
Houston
01.2022 - Current
- Managed budget allocation and financial forecasting to optimize operational efficiency and profitability.
- Developed and executed strategic marketing campaigns to enhance brand visibility and audience engagement.
- Oversaw project timelines and deliverables, ensuring alignment with client expectations and company standards.
- Administered content scheduling and audience interaction across multiple social media platforms and YouTube channels.
Administrative Specialist II
Konica Minolta Business Solutions US
Los Angeles, CA, USA
12.2016 - 07.2020
- Managed mail flow to facilitate timely communication and document delivery.
- Maintained office inventory by efficiently restocking supplies and placing purchase orders to support daily operations.
- Handled multi-line phone systems to professionally route calls and greet visitors, enhancing front desk operations.
- Processed sales orders and customer payments accurately for prompt delivery.
- Specialized in billing and maintained organized records for easy retrieval.
- Prepared packages for shipment and coordinated courier services effectively.
Medical Records Collector
Molina Healthcare
Long Beach, CA
11.2014 - 12.2016
- Reviewed charts, flagging incomplete or inaccurate information for timely resolution.
- Received and processed medical records requests, ensuring compliance with privacy regulations.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Reviewed charts and flagged incomplete or inaccurate information.
- Input data into computer programs and filing systems.
- Sorted materials and filed according to guidelines.
- Received medical records and efficiently routed them to appropriate departments.
- Maintained accurate log of all requests for medical information and records, supporting efficient retrieval.
Petty Officer Third Class
United States Navy
Norfolk, VA, USA
07.2009 - 07.2013
- Supervised creation and validation of anti-terrorism plans, strengthening ship security protocols.
- Mentored junior sailors, fostering professional growth and reinforcing Navy values.
- Maintained full accountability of equipment valued over $4,000,000.
- Developed and led combat training programs, enhancing personnel readiness for operational scenarios.
- Electronic Intelligence (ELINT): Collect, analyze, and disseminate global radar signals.
- Anti-Ship Missile Defense (ASMD): Operate and manage onboard electronic warfare and decoy systems (such as chaff) to protect the ship when traditional weapons fail.
- Electronic Attack (EA): Deploy high-powered jamming signals to confuse enemy sensors and disrupt radar-guided weapons.
- Situational Awareness: Provide Indications and Warnings (I&W) and tactical guidance to Warfare Commanders to detect and evade threats.
- Database Maintenance: Update and maintain national radar libraries used by strategic and tactical units worldwide.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Salt Lake City, UT09-2027
Computer and Information Sciences - undefined
Tidewater Community College
01-2007
High School Diploma - undefined
Stockbridge High School
07-2007
Skills
- Customer Support
- Office Administration
- Inventory Management
- Process Improvement
- Business development
- Training And Development
- Team Leadership
- Technical Oversight
- Verbal and written communication
Certification
CompTIA A+ Core 1 and 2
Timeline
Owner
Legendary Run Entertainment LLC
01.2022 - Current
Administrative Specialist II
Konica Minolta Business Solutions US
12.2016 - 07.2020
Medical Records Collector
Molina Healthcare
11.2014 - 12.2016
Petty Officer Third Class
United States Navy
07.2009 - 07.2013
Computer and Information Sciences - undefined
Tidewater Community College
High School Diploma - undefined
Stockbridge High School
Bachelor of Science - Cloud And Network Engineering
Western Governors University