Jessie Zardoya

• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Collaborated with finance department to expedite loan approvals, improving overall customer experience.
• Managed filing system, entered data and completed other clerical tasks.

While at PetroVal, I acted as the sole administrative office coordinator, facilitating daily communications between our home office and a team of over 20 off site appraisers. My duties consisted of the following:

• Assisted appraisers in completing assignments efficiently through effective coordination and communication.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
• Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
• Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
• Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
• Improved overall efficiency by maintaining organized records of active projects, completed appraisals, and relevant documentation.
• Collaborated with team members to identify areas for improvement within the appraisal process, leading to streamlined workflows and increased productivity.
• Exceeded targeted performance metrics by implementing efficient time management techniques coupled with effective prioritization skills.
• Monitored completion of reports and turnaround of orders for fee and staff appraisers.
• Communicated with fee appraisers regarding orders, reports and assignment schedules.
• Delivered comprehensive reporting packages compiling valuation results allowing stakeholders easy access to vital information for decision-making purposes.
• Processed, entered, and tracked accounts receivable and payable.
• Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
• Monitored and directed incoming mail and prepared outgoing mail.