Jessika Babb
Spokane ,WA
Summary
Dedicated Patient Experience Specialist skilled in team collaboration and patient engagement. Strong attention to detail and ability to handle behavioral health inquiries, with expertise in patient advocacy, effective communication, empathy and problem-solving, ensuring positive patient outcomes and satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Experience Specialist
CHAS Health
Spokane, Washington
08.2022 - Current
- Handled complex calls, including crisis situations and patient complaints.
- Managed incoming calls to address behavioral health inquiries.
- Reviewed and processed referrals for behavioral health services.
- Conducted outbound follow-up calls to patients and providers.
- Advised individuals on accessing community resources for behavioral health services.
- Trained new team members to ensure operational readiness.
- Contributed innovative solutions to enhance team performance and outcomes.
Bar Server
Jack and Dans
Spokane , WA
07.2021 - 08.2022
- Served food and beverages to customers in fast-paced environment.
- Collaborated with kitchen staff to ensure timely delivery of guest orders.
- Operated cash register and processed customer payments accurately.
- Adhered to health and safety regulations while serving food and drinks.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
- Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
Barista
Daily Blend
Spokane, Washington
08.2018 - 05.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Handled cash transactions accurately while operating the point-of-sale system.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Assisted in inventory management by tracking supplies and restocking as needed.
Education
Associate of Arts - Film
Spokane Falls Community College
Spokane, WA06-2018
Skills
- Patient intake
- Care coordination
- Patient advocacy
- Customer engagement
- POS system operation
- Problem solving
- Attention to detail
- Multitasking efficiency
- Team collaboration
- Teamwork orientation
- Effective communication
- Active listening
Timeline
Patient Experience Specialist
CHAS Health
08.2022 - Current
Bar Server
Jack and Dans
07.2021 - 08.2022
Barista
Daily Blend
08.2018 - 05.2021
Associate of Arts - Film
Spokane Falls Community College